A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.
Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers
Alcatel-Lucent OmniTouch Contact Center is ranked 19th in Contact Center Platforms while Avaya IX Contact Center is ranked 4th in Contact Center Platforms. Alcatel-Lucent OmniTouch Contact Center is rated 0.0, while Avaya IX Contact Center is rated 0.0. On the other hand, Alcatel-Lucent OmniTouch Contact Center is most compared with , whereas Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Five9, Cisco Finesse and Cisco Webex Contact Center.
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