Compare Alcatel-Lucent OmniTouch Contact Center vs. Avaya IX Contact Center

Cancel
You must select at least 2 products to compare!
Ranking
19th
Views
30
Comparisons
13
Reviews
0
Average Words per Review
0
Rating
N/A
4th
Views
1,541
Comparisons
1,146
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Alcatel Lucent OmniTouch Contact Center, OmniTouch Contact Center, OmniTouch CC
Avaya Call Center, Avaya Intelligent Xperiences Contact Center
Learn More
Overview

A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Offer
Learn more about Alcatel-Lucent OmniTouch Contact Center
Learn more about Avaya IX Contact Center
Sample Customers
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider21%
Media Company8%
Financial Services Firm7%

Alcatel-Lucent OmniTouch Contact Center is ranked 19th in Contact Center Platforms while Avaya IX Contact Center is ranked 4th in Contact Center Platforms. Alcatel-Lucent OmniTouch Contact Center is rated 0.0, while Avaya IX Contact Center is rated 0.0. On the other hand, Alcatel-Lucent OmniTouch Contact Center is most compared with , whereas Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Five9, Cisco Finesse and Cisco Webex Contact Center.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.