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Alcatel-Lucent OmniTouch Contact Center vs VCC Live comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Alcatel-Lucent OmniTouch Contact Center and VCC Live based on real PeerSpot user reviews.

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767,847 professionals have used our research since 2012.
Ranking
17th
out of 36 in Contact Center Platforms
Views
40
Comparisons
26
Reviews
0
Average Words per Review
0
Rating
N/A
21st
out of 36 in Contact Center Platforms
Views
30
Comparisons
20
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
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Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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Comparisons
Also Known As
Alcatel Lucent OmniTouch Contact Center, OmniTouch Contact Center, OmniTouch CC
Learn More
Alcatel-Lucent Enterprise
VCC Live
Overview

A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

VCC Live is a cloud-based contact center software, providing telecommunications services to all types of business that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS.

Sample Customers
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
UPC, Provident, 4Life Direct, 4finance
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
767,847 professionals have used our research since 2012.

Alcatel-Lucent OmniTouch Contact Center is ranked 17th in Contact Center Platforms while VCC Live is ranked 21st in Contact Center Platforms. Alcatel-Lucent OmniTouch Contact Center is rated 0.0, while VCC Live is rated 0.0. On the other hand, Alcatel-Lucent OmniTouch Contact Center is most compared with , whereas VCC Live is most compared with .

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We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.