A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.
VCC Live is a cloud-based contact center software, providing telecommunications services to all types of business that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS.
Alcatel-Lucent OmniTouch Contact Center is ranked 19th in Contact Center Platforms while VCC Live is ranked 16th in Contact Center Platforms. Alcatel-Lucent OmniTouch Contact Center is rated 0.0, while VCC Live is rated 0.0. On the other hand, Alcatel-Lucent OmniTouch Contact Center is most compared with , whereas VCC Live is most compared with .
See our list of best Contact Center Platforms vendors.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.