Compare Alcatel-Lucent OmniTouch Interactive Voice Response vs. Convergys Intelligent Voice Portal

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Ranking
12th
out of 15 in IVR Systems
Views
21
Comparisons
7
Reviews
0
Average Words per Review
0
Rating
N/A
6th
out of 15 in IVR Systems
Views
230
Comparisons
176
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Alcatel Lucent OmniTouch Interactive Voice Response, OmniTouch IVR, OmniTouch 4625
Intelligent Voice Portal
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Overview

Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
For companies dealing with a large number of customers, it's important to make a good first impression when they call you. An interactive voice response (IVR) system offers a custom welcome, call routing and self-serve options, helping your business build customer loyalty and achieve maximum customer satisfaction.

The Alcatel-Lucent OmniTouch 4625 Contact Center Interactive Voice Response (CCIVR) system enables powerful self-service functionality including call pre-qualification, callback, customer survey and more. And the best bit? No programming needed. It's simple to manage the IVR's features and flows using a visual interface with building blocks: predefined functions that can be customized and combined in grids.

Convergys Intelligent Voice Portal transforms your IVR from a "black box" to a customer-focused business asset.
Offer
Learn more about Alcatel-Lucent OmniTouch Interactive Voice Response
Learn more about Convergys Intelligent Voice Portal
Sample Customers
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
DIRECTV

Alcatel-Lucent OmniTouch Interactive Voice Response is ranked 12th in IVR Systems while Convergys Intelligent Voice Portal is ranked 6th in IVR Systems. Alcatel-Lucent OmniTouch Interactive Voice Response is rated 0.0, while Convergys Intelligent Voice Portal is rated 0.0. On the other hand, Alcatel-Lucent OmniTouch Interactive Voice Response is most compared with , whereas Convergys Intelligent Voice Portal is most compared with Nuance IVR and Cisco CVP.

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