Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
For companies dealing with a large number of customers, it's important to make a good first impression when they call you. An interactive voice response (IVR) system offers a custom welcome, call routing and self-serve options, helping your business build customer loyalty and achieve maximum customer satisfaction.
The Alcatel-Lucent OmniTouch 4625 Contact Center Interactive Voice Response (CCIVR) system enables powerful self-service functionality including call pre-qualification, callback, customer survey and more. And the best bit? No programming needed. It's simple to manage the IVR's features and flows using a visual interface with building blocks: predefined functions that can be customized and combined in grids.
Alcatel-Lucent OmniTouch Interactive Voice Response is ranked 12th in IVR Systems while Convergys Intelligent Voice Portal is ranked 6th in IVR Systems. Alcatel-Lucent OmniTouch Interactive Voice Response is rated 0.0, while Convergys Intelligent Voice Portal is rated 0.0. On the other hand, Alcatel-Lucent OmniTouch Interactive Voice Response is most compared with , whereas Convergys Intelligent Voice Portal is most compared with Nuance IVR and Cisco CVP.
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