• Home
  • Alcatel-Lucent OpenTouch vs. Genesys PureConnect

Alcatel-Lucent OpenTouch vs Genesys PureConnect comparison

Cancel
You must select at least 2 products to compare!
Alcatel-Lucent Enterprise Logo

Alcatel-Lucent OpenTouch

111 views|96 comparisons
Genesys Logo

Genesys PureConnect

Read 1 Genesys PureConnect review
968 views|860 comparisons
100% willing to recommend
Featured Review
Use Alcatel-Lucent OpenTouch?
Mohamed-Saber
Provides great functionality
report
See Which Vendors Are Best For You
Use our free recommendation engine to learn which Unified Communications as a Service solutions are best for your needs.
See Recommendations
767,667 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
7th
out of 18 in Unified Communications as a Service
Views
111
Comparisons
96
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
out of 33 in Workforce Engagement Management
Views
968
Comparisons
860
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Alcatel Lucent OpenTouch, OpenTouch
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Alcatel-Lucent Enterprise
Genesys
Overview

Designed for companies with up to 1500 employees and 3000 devices, OpenTouch Business Edition powers a wide range of enterprise-grade unified communication services. Its single-server design is ideal for enterprises that want to reduce the cost and effort of managing new servers and don't want to install additional software with every new application deployment.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Financial Services Firm16%
University15%
Computer Software Company13%
Government10%
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company9%
Insurance Company7%
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise24%
Large Enterprise57%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%

Alcatel-Lucent OpenTouch is ranked 7th in Unified Communications as a Service while Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review. Alcatel-Lucent OpenTouch is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Alcatel-Lucent OpenTouch is most compared with Alcatel-Lucent Rainbow, 3CX Live Chat and Digium Asterisk, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

We monitor all Unified Communications as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.