Earn 20 points
Alcatel-Lucent OpenTouch is ranked 7th in Unified Communications as a Service while Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review. Alcatel-Lucent OpenTouch is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Alcatel-Lucent OpenTouch is most compared with Alcatel-Lucent Rainbow, 3CX Live Chat and Digium Asterisk, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.
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