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Alemba vFire vs Serviceaide ChangeGear comparison

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Alemba vFire

Read 3 Alemba vFire reviews
508 views|322 comparisons
100% willing to recommend
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Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews
213 views|150 comparisons
85% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Alemba vFire and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
Download the complete report
768,415 professionals have used our research since 2012.
Featured Review
Anonymous User
Fulfills all IT management needs, simple setup, but could be more user-friendly
From the time we started using vFire, we were able to ensure continuity tracking of Service Tickets (incident and request fulfillment-related).... Read more →
Anonymous User
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated...
It's provided self-service and automation, notifications, and reporting. That’s where we spend most of the time fishing for things. It’s good on a... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap.""Incident Management is the most valuable feature of the solution.""The workflow is very good, as well as customizable."

More Alemba vFire Pros →

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide ChangeGear Pros →

Cons
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process.""The product should improve its ability to integrate with third-party tools.""The reporting needs to be improved."

More Alemba vFire Cons →

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide ChangeGear Cons →

Pricing and Cost Advice
  • "Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
  • "The product is much cheaper than ServiceNow."

    • More Alemba vFire Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Alemba vFire?
    Top Answer:Incident Management is the most valuable feature of the solution.
    Read all 3 answers   →
    What needs improvement with Alemba vFire?
    Top Answer:The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
    Read all 3 answers   →
    What is your primary use case for Alemba vFire?
    Top Answer:The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the chain… more »
    Read all 3 answers   →
    Ask a question

    Earn 20 points

    Ranking
    27th
    out of 49 in IT Service Management (ITSM)
    Views
    508
    Comparisons
    322
    Reviews
    1
    Average Words per Review
    251
    Rating
    7.0
    31st
    out of 49 in IT Service Management (ITSM)
    Views
    213
    Comparisons
    150
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    vFire
    Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
    Learn More
    Alemba
    Video Not Available
    Serviceaide
    Overview

    Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

    vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

    ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

    Sample Customers
    Dumfries & Galloway
    Oakwood Systems Group
    Top Industries
    VISITORS READING REVIEWS
    Government23%
    Computer Software Company17%
    Non Profit7%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm25%
    Healthcare Company25%
    Marketing Services Firm13%
    Educational Organization13%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise16%
    Large Enterprise56%
    REVIEWERS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    768,415 professionals have used our research since 2012.

    Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while Serviceaide ChangeGear is ranked 31st in IT Service Management (ITSM). Alemba vFire is rated 7.4, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.