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Alemba vFire vs Ivanti Voice comparison

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Alemba vFire

Read 3 Alemba vFire reviews
508 views|322 comparisons
100% willing to recommend
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Ivanti Voice

Read 1 Ivanti Voice review
50 views|34 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Alemba vFire and Ivanti Voice based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
Fulfills all IT management needs, simple setup, but could be more user-friendly
From the time we started using vFire, we were able to ensure continuity tracking of Service Tickets (incident and request fulfillment-related).... Read more →
Yahya Alhalwani
Can be used for asset management and incident management, but its reporting and customization could be simplified
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Incident Management is the most valuable feature of the solution.""The workflow is very good, as well as customizable.""When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

More Alemba vFire Pros →

"Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform."

More Ivanti Voice Pros →

Cons
"The product should improve its ability to integrate with third-party tools.""The reporting needs to be improved.""We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

More Alemba vFire Cons →

"The solution's reporting and customization could be simplified and enhanced."

More Ivanti Voice Cons →

Pricing and Cost Advice
  • "Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
  • "The product is much cheaper than ServiceNow."

    • More Alemba vFire Pricing and Cost Advice →

  • "We got a deal with Ivanti that made the solution cheap."

    • More Ivanti Voice Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Alemba vFire?
    Top Answer:Incident Management is the most valuable feature of the solution.
    Read all 3 answers   →
    What needs improvement with Alemba vFire?
    Top Answer:The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
    Read all 3 answers   →
    What is your primary use case for Alemba vFire?
    Top Answer:The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the chain… more »
    Read all 3 answers   →
    What do you like most about Ivanti Voice?
    Top Answer:Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform.
    What is your experience regarding pricing and costs for Ivanti Voice?
    Top Answer:We got a deal with Ivanti that made the solution cheap.
    What needs improvement with Ivanti Voice?
    Top Answer:The solution's reporting and customization could be simplified and enhanced.
    Ranking
    27th
    out of 49 in IT Service Management (ITSM)
    Views
    508
    Comparisons
    322
    Reviews
    1
    Average Words per Review
    251
    Rating
    7.0
    29th
    out of 49 in IT Service Management (ITSM)
    Views
    50
    Comparisons
    34
    Reviews
    1
    Average Words per Review
    334
    Rating
    7.0
    Comparisons
    Also Known As
    vFire
    Learn More
    Alemba
    Video Not Available
    Ivanti
    Overview

    Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

    vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

    Ivanti Voice Automation integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.

    Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.

    Sample Customers
    Dumfries & Galloway
    Information Not Available
    Top Industries
    VISITORS READING REVIEWS
    Government23%
    Computer Software Company17%
    Non Profit7%
    Manufacturing Company7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise16%
    Large Enterprise56%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    768,578 professionals have used our research since 2012.

    Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while Ivanti Voice is ranked 29th in IT Service Management (ITSM) with 1 review. Alemba vFire is rated 7.4, while Ivanti Voice is rated 7.0. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Ivanti Voice writes "Can be used for asset management and incident management, but its reporting and customization could be simplified". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Ivanti Voice is most compared with .

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.