We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.
vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.
Ivanti Voice Automation integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.
Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.
Alemba vFire is ranked 20th in IT Service Management (ITSM) with 1 review while Ivanti Voice is ranked 38th in IT Service Management (ITSM). Alemba vFire is rated 8.0, while Ivanti Voice is rated 0.0. The top reviewer of Alemba vFire writes "Easy to use and the workflow is customizable". On the other hand, Alemba vFire is most compared with ServiceNow, JIRA Service Management, Cherwell Service Management and BMC Helix ITSM, whereas Ivanti Voice is most compared with .
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.