Alemba vFire vs LiveAgent comparison

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Executive Summary

We performed a comparison between Alemba vFire and LiveAgent based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Incident Management is the most valuable feature of the solution.""When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap.""The workflow is very good, as well as customizable."

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"The most valuable feature was how the solution helped us to prioritize tasks.""Provides service level optimization."

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Cons
"The product should improve its ability to integrate with third-party tools.""We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process.""The reporting needs to be improved."

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"There are other products that are more popular.""Connection to other softwares could be improved."

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Pricing and Cost Advice
  • "Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
  • "The product is much cheaper than ServiceNow."
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    Questions from the Community
    Top Answer:Incident Management is the most valuable feature of the solution.
    Top Answer:The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
    Top Answer:The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the chain… more »
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    Ranking
    Views
    516
    Comparisons
    328
    Reviews
    1
    Average Words per Review
    251
    Rating
    7.0
    Views
    231
    Comparisons
    91
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    vFire
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    Alemba
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    Overview

    Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

    vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

    Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

    Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

    Sample Customers
    Dumfries & Galloway
    Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
    Top Industries
    VISITORS READING REVIEWS
    Government22%
    Computer Software Company15%
    Healthcare Company7%
    Non Profit6%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise14%
    Large Enterprise58%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while LiveAgent is ranked 32nd in IT Service Management (ITSM). Alemba vFire is rated 7.4, while LiveAgent is rated 8.0. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas LiveAgent is most compared with .

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.