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Alemba vFire vs LiveChat comparison

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Alemba vFire

Read 3 Alemba vFire reviews
508 views|322 comparisons
100% willing to recommend
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LiveChat

Read 6 LiveChat reviews
144 views|118 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Alemba vFire and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
Fulfills all IT management needs, simple setup, but could be more user-friendly
From the time we started using vFire, we were able to ensure continuity tracking of Service Tickets (incident and request fulfillment-related).... Read more →
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
  • "The product is much cheaper than ServiceNow."

    • More Alemba vFire Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Alemba vFire?
    Top Answer:Incident Management is the most valuable feature of the solution.
    Read all 3 answers   →
    What needs improvement with Alemba vFire?
    Top Answer:The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
    Read all 3 answers   →
    What is your primary use case for Alemba vFire?
    Top Answer:The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the chain… more »
    Read all 3 answers   →
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    Earn 20 points

    Ranking
    27th
    out of 49 in IT Service Management (ITSM)
    Views
    508
    Comparisons
    322
    Reviews
    1
    Average Words per Review
    251
    Rating
    7.0
    35th
    out of 49 in IT Service Management (ITSM)
    Views
    144
    Comparisons
    118
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    vFire
    chat.io
    Learn More
    Alemba
    Video Not Available
    LiveChat
    Overview

    Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

    vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

    Premium live chat software with help desk features.

    Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

    LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

    Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

    Give it a try at https://www.livechatinc.com

    Sample Customers
    Dumfries & Galloway
    Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
    Top Industries
    VISITORS READING REVIEWS
    Government23%
    Computer Software Company17%
    Non Profit7%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Manufacturing Company13%
    Outsourcing Company9%
    Financial Services Firm9%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise16%
    Large Enterprise56%
    REVIEWERS
    Small Business88%
    Midsize Enterprise13%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise12%
    Large Enterprise64%
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    768,578 professionals have used our research since 2012.

    Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while LiveChat is ranked 35th in IT Service Management (ITSM). Alemba vFire is rated 7.4, while LiveChat is rated 9.8. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas LiveChat is most compared with .

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.