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Alemba vFire vs Samanage comparison

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Alemba vFire

Read 3 Alemba vFire reviews
508 views|322 comparisons
100% willing to recommend
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Samanage

Read 3 Samanage reviews
408 views|273 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Alemba vFire and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
Fulfills all IT management needs, simple setup, but could be more user-friendly
From the time we started using vFire, we were able to ensure continuity tracking of Service Tickets (incident and request fulfillment-related).... Read more →
Meechai Chongpatiyutt
Detects incidents quickly, improves our SLA performance and solves issues faster
It helps us detect incidents quickly so we can improve our SLA performance and solve issues faster. This makes our customers happy. We also use it... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap.""The workflow is very good, as well as customizable.""Incident Management is the most valuable feature of the solution."

More Alemba vFire Pros →

"The solution has a great filtering feature.""The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

More Samanage Pros →

Cons
"The product should improve its ability to integrate with third-party tools.""We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process.""The reporting needs to be improved."

More Alemba vFire Cons →

"The system shuts down about once a month which is frustrating.""The setting up process is not quite easy. It's quite difficult."

More Samanage Cons →

Pricing and Cost Advice
  • "Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
  • "The product is much cheaper than ServiceNow."

    • More Alemba vFire Pricing and Cost Advice →

  • "It is expensive."

    • More Samanage Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Alemba vFire?
    Top Answer:Incident Management is the most valuable feature of the solution.
    Read all 3 answers   →
    What needs improvement with Alemba vFire?
    Top Answer:The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
    Read all 3 answers   →
    What is your primary use case for Alemba vFire?
    Top Answer:The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the chain… more »
    Read all 3 answers   →
    What do you like most about Samanage?
    Top Answer:The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.
    Read all 2 answers   →
    What needs improvement with Samanage?
    Top Answer:We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our… more »
    Read all 2 answers   →
    What is your primary use case for Samanage?
    Top Answer:I use it for incident recording based on your inventory.
    Read all 2 answers   →
    Ranking
    27th
    out of 49 in IT Service Management (ITSM)
    Views
    508
    Comparisons
    322
    Reviews
    1
    Average Words per Review
    251
    Rating
    7.0
    25th
    out of 49 in IT Service Management (ITSM)
    Views
    408
    Comparisons
    273
    Reviews
    1
    Average Words per Review
    298
    Rating
    8.0
    Comparisons
    Also Known As
    vFire
    Learn More
    Alemba
    Video Not Available
    SolarWinds
    Overview

    Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

    vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

    "Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
    Sample Customers
    Dumfries & Galloway
    SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
    Top Industries
    VISITORS READING REVIEWS
    Government23%
    Computer Software Company17%
    Non Profit7%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Construction Company15%
    Financial Services Firm13%
    Computer Software Company10%
    Government8%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise16%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise11%
    Large Enterprise61%
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    768,578 professionals have used our research since 2012.

    Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while Samanage is ranked 25th in IT Service Management (ITSM) with 3 reviews. Alemba vFire is rated 7.4, while Samanage is rated 7.6. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.