We compared Alibaba Cloud and Google Cloud based on our user's reviews in several parameters.
Alibaba Cloud and Google Cloud both offer excellent scalability, security measures, customer support, and competitive pricing. However, Alibaba Cloud users appreciate its extensive resources and efficient data management, while Google Cloud users value its seamless integration with other Google services and fast performance. Outstanding features of Alibaba Cloud include robust security measures, extensive resource options, and efficient data management, while Google Cloud is praised for its seamless integration with other Google services and excellent performance. Some areas of improvement for Alibaba Cloud include a more intuitive interface and better customer support, while Google Cloud users are calling for improvements in terms of speed, reliability, pricing transparency, and customer support.
Features: Alibaba Cloud is praised for its excellent scalability and robust security measures, while Google Cloud stands out with its seamless integration with Google services and fast and reliable operations. Alibaba Cloud offers extensive resource options, while Google Cloud offers extensive security measures. Both platforms have reliable customer support.
Pricing and ROI: Alibaba Cloud offers reasonable and manageable setup cost, with a smooth and straightforward licensing process. On the other hand, Google Cloud also provides a competitive setup cost and flexible licensing options, giving good value for money according to user feedback., Alibaba Cloud users have reported highly positive returns on investment, emphasizing cost-effectiveness, efficiency, scalability, reliability, and extensive features. Google Cloud users experienced positive returns with demonstrated value.
Room for Improvement: Alibaba Cloud could benefit from enhancements in the interface, stability, reliability, customer support, and response times. Google Cloud needs improvements in speed, reliability, ease of use, pricing transparency, and customer support.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution on Alibaba Cloud can vary greatly, ranging from three months to just one week for deployment and setup. On the other hand, for Google Cloud, the duration also varies significantly, with some users reporting several months for deployment alone., Alibaba Cloud's customer service is praised for its attentiveness, extensive documentation, and helpful support team. However, some users have expressed dissatisfaction with the response time and perceived lack of expertise. In comparison, Google Cloud is praised for its excellent assistance, promptness, and reliable customer service in addressing queries and concerns.
The summary above is based on 55 interviews we conducted recently with Alibaba Cloud and Google Cloud users. To access the review's full transcripts, download our report.
"We use the product for storage and as a VPN."
"Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"The cost of hosting the solution is very reasonable. It's quite inexpensive."
"I rate Alibaba Cloud's scalability an eight out of ten."
"The most valuable feature of Alibaba Cloud is the communication it allows between two servers."
"Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability."
"It is easy to set up."
"The solution has improved our web apps so that we can have a canary deployment. GCP also helps us upload new features and changes to our software without impacting a lot of users with the network. The AI features have improved the software as well."
"The solution is user-friendly and easy to spin."
"Google Cloud is easy to use and accessible anywhere."
"The most valuable feature of Google Cloud is its flexibility."
"My customers appreciate all the features that Google Cloud has to offer. They are looking for solutions for computing engines, storage, web hosting, and various other needs. The most useful feature depends on their specific requirements and how they plan to utilize Google Cloud. Each customer has their own unique set of needs and the Google Cloud provides a range of options to meet those needs."
"The performance is a valuable feature."
"The solution is stable and reliable."
"It's easy to work with."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"The user experience must be improved."
"From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good."
"The solution needs to improve its graphical user interface."
"Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations."
"The flexibility of the solution could be improved."
"Alibaba Cloud needs to increase availability in Thailand."
"From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them."
"The price can be lowered significantly."
"Google Cloud would benefit from more detailed practical hands-on training especially in your mother tongue, not just English."
"I would like to see Google Cloud become more competitive when it comes to price."
"The solution could be a bit cheaper."
"My only concern is that a number of the offerings are built on their own proprietary technologies which means means that, with respect to the offerings in Google Cloud, it's difficult to have a path to migrate to other cloud providers."
"I would like to see some improvement in the accessibility features of this solution."
"It would be nice if they could offer more free storage."
"The Spanish version is in beta. It needs to be farther along."
Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 15 reviews while Google Cloud is ranked 4th in Infrastructure as a Service Clouds (IaaS) with 66 reviews. Alibaba Cloud is rated 7.2, while Google Cloud is rated 8.2. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Google Cloud writes "Great for big data with off-the-charts scalability for storage and databases". Alibaba Cloud is most compared with Microsoft Azure, Amazon AWS, Oracle Cloud Infrastructure (OCI), Google Firebase and DigitalOcean, whereas Google Cloud is most compared with Linode, Oracle Cloud Infrastructure (OCI), Pivotal Cloud Foundry, OpenShift and SAP Cloud Platform. See our Alibaba Cloud vs. Google Cloud report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
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