Compare Alorica Contact Management Outsourcing vs. Convergys Contact Management Outsourcing

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Alorica
Convergys
Overview
Alorica Contact Management Outsourcing provides a seamless customer experience, with innovative sales and revenue generation, technical support, customer care and back office solutions for a truly remarkable partnership. Alorica approaches issues resolution from both sides - customer acquisition and retention - by implementing predictive modeling and contact strategies, and by making process improvements that foster brand loyalty, renewals and repurchases. Its comprehensive technical support solutions aim to provide positive customer experiences, end-to-end whether its pre-sales, post-sales or in- or out-of-warranty support, our product experts.

Convergys Contact Management Outsourcing Client Solutions include the following:

  • Customer Care - that helps build relationships by delivering a personalized, multichannel customer experience, combined with decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global outsourcing to design, unify, and optimize the customer care experience.
  • Revenue Generation - designed to find, acquire, and keep customers and help them spend more. It transforms data into intelligence to build rapport and optimize the results of each interaction - whether that's reactive when a customer contacts you or proactive, outbound selling.
  • Technical Support - delivers personalized, excellent service to everyone from new users with routine questions to IT professionals requiring advanced technical support from engineers with deep experience and advanced certifications.
  • Collections - helps companies increase customer satisfaction, loyalty, and lifetime customer value while ensuring compliance and resolving delinquencies faster.
  • Home Agent - combines the many advantages of home agent staffing with proven security, technology, compliance, and operational expertise for recruiting, training, coaching, and managing home agents with extensive experience in both brick-and-mortar and home agent solutions.
  • Chat Agent - delivers the chat engagement experience your customers demand, with the operational support and scalability your company needs.
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Sample Customers
Customer CareDIRECTV
Alorica Contact Management Outsourcing is ranked 2nd in Customer Management Contact Center Outsourcing while Convergys Contact Management Outsourcing is ranked 8th in Customer Management Contact Center Outsourcing. Alorica Contact Management Outsourcing is rated 0.0, while Convergys Contact Management Outsourcing is rated 0.0. On the other hand, Alorica Contact Management Outsourcing is most compared with TeleTech Contact Management Outsourcing, Teleperformance Contact Management Outsourcing, TaskUs, Sitel Contact Management Outsourcing and Sutherland Contact Management Outsourcing, whereas Convergys Contact Management Outsourcing is most compared with TeleTech Contact Management Outsourcing.

See our list of best Customer Management Contact Center Outsourcing vendors.

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