Alorica Contact Management Outsourcing vs. TeleTech Contact Management Outsourcing

As of July 2019, Alorica Contact Management Outsourcing is ranked 2nd in Customer Management Contact Center Outsourcing vs TeleTech Contact Management Outsourcing which is ranked 5th in Customer Management Contact Center Outsourcing. Alorica Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, TeleTech Contact Management Outsourcing and Sitel Contact Management Outsourcing. TeleTech Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, Alorica Contact Management Outsourcing and Convergys Contact Management Outsourcing.
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Alorica
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Overview
Alorica Contact Management Outsourcing provides a seamless customer experience, with innovative sales and revenue generation, technical support, customer care and back office solutions for a truly remarkable partnership. Alorica approaches issues resolution from both sides - customer acquisition and retention - by implementing predictive modeling and contact strategies, and by making process improvements that foster brand loyalty, renewals and repurchases. Its comprehensive technical support solutions aim to provide positive customer experiences, end-to-end whether its pre-sales, post-sales or in- or out-of-warranty support, our product experts.

TeleTech Contact Management Outsourcing Solutions includes:

  • AI/AUTOMATION - a human approach to automation, the power of automation with the empathy of human touch. It provides the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can't solve their issues themselves, human support isn't far behind.
  • CONTACT CENTERS - are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools.
  • OMNICHANNEL - helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with customers in the channels they want, when they want.
  • SEARCH TO SALES - brings contextual data back to the online marketing team so that it can optimize its online advertising efforts - and obtain a continually improving, 360-degree view of the customer.
  • SERVICE TO SALES - its proprietary capabilities enable an integrated approach to creating a high-performing, service-to-sales culture.
  • TELETECH@HOME - a remote associate model, is designed to maximize this opportunity, while surpassing your customers' greatest service expectations.
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Customer CareAmerican Management Association
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