We performed a comparison between Alpha Anywhere and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's very flexible."
"The solution's initial setup process is easy."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"It has more extensive features as compared to the other competitors."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"The most valuable feature is that this is a Cloud solution."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"It can be slow to develop, and it's repetitive."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"The pricing structure could be more budget-friendly."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The Express edition does not allow the option for scripting."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
Alpha Anywhere is ranked 25th in Rapid Application Development Software with 2 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews. Alpha Anywhere is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Alpha Anywhere writes "Enables you to boost your sales by displaying customized upsell offers to your customers when they are more likely to accept them on the add-to-cart or checkout option". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Alpha Anywhere is most compared with Microsoft Power Apps, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Alpha Anywhere vs. ServiceNow report.
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