Compare Alterian vs. Freshdesk

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Alterian Logo
156 views|135 comparisons
Freshdesk Logo
1,967 views|1,606 comparisons
Top Review
Find out what your peers are saying about Alterian vs. Freshdesk and other solutions. Updated: September 2021.
535,015 professionals have used our research since 2012.
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Pricing and Cost Advice
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"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."

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Top Answer: Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Top Answer: We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
Top Answer: We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
Ranking
Views
156
Comparisons
135
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,967
Comparisons
1,606
Reviews
2
Average Words per Review
682
Rating
9.5
Comparisons
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Overview
Alterian helps organizations to create relevant, effective and engaging experiences with their audience that create value and reinforce commitment to their brand, through the use of the Alterian Integrated Marketing Platform.
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
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Sample Customers
Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider20%
Energy/Utilities Company7%
Educational Organization5%
Company Size
No Data Available
REVIEWERS
Small Business70%
Midsize Enterprise30%
Find out what your peers are saying about Alterian vs. Freshdesk and other solutions. Updated: September 2021.
535,015 professionals have used our research since 2012.

Alterian is ranked 8th in Customer Experience Management while Freshdesk is ranked 2nd in Customer Experience Management with 2 reviews. Alterian is rated 0.0, while Freshdesk is rated 9.6. On the other hand, the top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". Alterian is most compared with Salesforce Marketing Cloud, whereas Freshdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Microsoft Dynamics CRM and Jira.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.