We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."
Earn 20 points
Alterian is ranked 8th in Customer Experience Management while Freshdesk is ranked 2nd in Customer Experience Management with 2 reviews. Alterian is rated 0.0, while Freshdesk is rated 9.6. On the other hand, the top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". Alterian is most compared with Salesforce Marketing Cloud, whereas Freshdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Microsoft Dynamics CRM and Jira.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.