We performed a comparison between Alterian and Freshdesk based on real PeerSpot user reviews.
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Alterian is ranked 19th in Customer Experience Management while Freshdesk is ranked 1st in Customer Experience Management with 27 reviews. Alterian is rated 0.0, while Freshdesk is rated 8.4. On the other hand, the top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". Alterian is most compared with Salesforce Marketing Cloud, whereas Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM.
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