-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback
-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations
-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided
-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements
-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps
Alterian is ranked 5th in Customer Experience Management while Medallia is ranked 13th in Customer Experience Management. Alterian is rated 0.0, while Medallia is rated 0.0. On the other hand, Alterian is most compared with Salesforce Marketing Cloud, whereas Medallia is most compared with Qualtrics Customer Experience.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.