Compare Alterian vs. Medallia
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218
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183
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Views
62
Comparisons
53
Reviews
0
Average Words per Review
0
Rating
N/A
Compared 100% of the time.
Compared 100% of the time.
Alterian helps organizations to create relevant, effective and engaging experiences with their audience that create value and reinforce commitment to their brand, through the use of the Alterian Integrated Marketing Platform.
-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback
-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations
-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided
-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements
-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps
Learn more about Alterian
Learn more about Medallia
Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of America
Alterian is ranked 5th in Customer Experience Management while Medallia is ranked 13th in Customer Experience Management. Alterian is rated 0.0, while Medallia is rated 0.0. On the other hand, Alterian is most compared with Salesforce Marketing Cloud, whereas Medallia is most compared with Qualtrics Customer Experience.
See our list of best Customer Experience Management vendors.
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