Compare Alterian vs. Medallia

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Alterian Logo
218 views|183 comparisons
Medallia Logo
62 views|53 comparisons
Ranking
Views
218
Comparisons
183
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0
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0
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Views
62
Comparisons
53
Reviews
0
Average Words per Review
0
Rating
N/A
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Medallia
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Overview
Alterian helps organizations to create relevant, effective and engaging experiences with their audience that create value and reinforce commitment to their brand, through the use of the Alterian Integrated Marketing Platform.

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Offer
Learn more about Alterian
Learn more about Medallia
Sample Customers
Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of America

Alterian is ranked 5th in Customer Experience Management while Medallia is ranked 13th in Customer Experience Management. Alterian is rated 0.0, while Medallia is rated 0.0. On the other hand, Alterian is most compared with Salesforce Marketing Cloud, whereas Medallia is most compared with Qualtrics Customer Experience.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.