Compare Alterian vs. Medallia

Alterian is ranked 6th in Customer Experience Management while Medallia is ranked 25th in Customer Experience Management. Alterian is rated 0, while Medallia is rated 0. On the other hand, Alterian is most compared with Aprimo and Salesforce Marketing Cloud, whereas Medallia is most compared with .
Cancel
You must select at least 2 products to compare!
Alterian Logo
278 views|224 comparisons
Medallia Logo
2 views|1 comparisons
Ranking
Views
278
Comparisons
224
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
2
Comparisons
1
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 57% of the time.
Learn
SDL
Medallia
Video Not Available
Overview
Alterian helps organizations to create relevant, effective and engaging experiences with their audience that create value and reinforce commitment to their brand, through the use of the Alterian Integrated Marketing Platform.

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Offer
Learn more about Alterian
Learn more about Medallia
Sample Customers
Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon
Information Not Available
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.