Compare Altitude Software uCI vs. Cisco CCX

Altitude Software uCI is ranked 9th in Contact Center Infrastructure while Cisco CCX is ranked 2nd in Contact Center Infrastructure with 1 review. Altitude Software uCI is rated 0, while Cisco CCX is rated 9.0. On the other hand, the top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". Altitude Software uCI is most compared with Genesys, Avaya Aura and Genesys PureConnect, whereas Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys and Avaya Aura.
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Altitude Software uCI Logo
277 views|228 comparisons
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1,708 views|1,467 comparisons
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Also Known As
Altitude Software
Altitude uCI suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
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Sample Customers
avocis AGAegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
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