Compare Altitude Software uCI vs. Cisco CCX

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Altitude Software uCI Logo
134 views|112 comparisons
Cisco CCX Logo
2,092 views|1,800 comparisons
Ranking
Views
134
Comparisons
112
Reviews
0
Average Words per Review
0
Rating
N/A
Views
2,092
Comparisons
1,800
Reviews
0
Average Words per Review
0
Rating
N/A
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Also Known As
uCI
CCX
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Overview
Altitude uCI suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
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Learn more about Altitude Software uCI
Learn more about Cisco CCX
Sample Customers
avocis AG
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Comms Service Provider33%
Computer Software Company25%
Healthcare Company7%
Government6%

Altitude Software uCI is ranked 9th in Contact Center Infrastructure while Cisco CCX is ranked 2nd in Contact Center Infrastructure. Altitude Software uCI is rated 0.0, while Cisco CCX is rated 0.0. On the other hand, Altitude Software uCI is most compared with Genesys Cloud, whereas Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9, Nuance IVR and Cisco CVP.

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.