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Altitude Software uCI vs Genesys PureConnect comparison

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Altitude Software Logo

Altitude Software uCI

63 views|46 comparisons
Genesys Logo

Genesys PureConnect

Read 1 Genesys PureConnect review
73 views|62 comparisons
100% willing to recommend
Featured Review
Use Altitude Software uCI?
Mohamed-Saber
Provides great functionality
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What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
8th
out of 15 in Contact Center Infrastructure
Views
63
Comparisons
46
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 15 in Contact Center Infrastructure
Views
73
Comparisons
62
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
uCI
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Altitude Software
Genesys
Overview
Altitude uCI suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
avocis AG
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company9%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%

Altitude Software uCI is ranked 8th in Contact Center Infrastructure while Genesys PureConnect is ranked 5th in Contact Center Infrastructure with 1 review. Altitude Software uCI is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Altitude Software uCI is most compared with Genesys Cloud CX, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

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