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Altitude Software uCI vs SAP Business Communications Manager comparison

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Ranking
8th
out of 15 in Contact Center Infrastructure
Views
63
Comparisons
46
Reviews
0
Average Words per Review
0
Rating
N/A
12th
out of 15 in Contact Center Infrastructure
Views
50
Comparisons
42
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
uCI
Business Communications Manager
Learn More
Altitude Software
SAP
Overview
Altitude uCI suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Sample Customers
avocis AG
Kaeser Kompressoren

Altitude Software uCI is ranked 8th in Contact Center Infrastructure while SAP Business Communications Manager is ranked 12th in Contact Center Infrastructure. Altitude Software uCI is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Altitude Software uCI is most compared with Genesys Cloud CX, whereas SAP Business Communications Manager is most compared with .

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.