Compare Altitude Software uCI vs. SAP Business Communications Manager

Altitude Software uCI is ranked 10th in Contact Center Infrastructure while SAP Business Communications Manager which is ranked 13th in Contact Center Infrastructure. Altitude Software uCI is rated 0, while SAP Business Communications Manager is rated 0. On the other hand, Altitude Software uCI is most compared with Genesys, Avaya Aura and Genesys PureConnect, whereas SAP Business Communications Manager is most compared with Avaya Call Center and Cisco Contact Center Enterprise.
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Top Comparisons
Compared 45% of the time.
Compared 34% of the time.
Also Known As
uCIBusiness Communications Manager
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Altitude Software
SAP
Overview
Altitude uCI suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
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Learn more about Altitude Software uCI
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avocis AGKaeser Kompressoren
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