We compared Amazon CloudWatch and Centreon based on our users' reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Amazon CloudWatch users liked the solution’s simplicity, intuitive interface, and ability to handle large workloads. Users also praised CloudWatch’s comprehensive monitoring and alerts. Centreon features a user-friendly interface with useful options for customization and manual configuration. Users like the solution’s flexible dashboards and the ability to create plugins.
Room for improvement: Some reviews mentioned that Amazon CloudWatch could improve performance and dashboard visualization. Others noted that the solution lacked compatibility with some databases. Some Centreon users requested better documentation and more flexibility to customize reporting. Other areas for improvement include auto-scanning efficiency and integration.
Service and Support: Customers generally have positive opinions about Amazon's customer service. They commended the support team for its availability and timely issue resolution. Centreon is highly regarded for its prompt and knowledgeable customer service that offers support in multiple languages. However, some customers feel that the lower levels of support are inadequate.
Ease of Deployment: Amazon CloudWatch is generally described as easy to set up. Centreon's initial setup is described as time-consuming and complex. The deployment varies in duration depending on the IT infrastructure.
Pricing: Amazon CloudWatch offers a flexible pricing structure based on usage and processing without any separate licensing cost. Some users said that scaling up can be costly due to the need for additional storage space. Centreon's cost depends on the company's size. It is affordable and suitable for small companies, but it can be costly to scale up.
ROI: Amazon CloudWatch offers a return on investment by minimizing the need for manual monitoring. Centreon delivers value by helping users identify and resolve critical issues fasters, which could yield large savings.
Comparison Results: Reviewers say that Amazon CloudWatch is a simple, intuitive solution that can handle large workloads, but some mentioned dashboard visualization and customizability as areas for improvement. Centreon is a flexible solution offering a range of customization options. The solution has earned high marks for support and affordability. At the same time, users say the setup can be complicated and time-consuming. Others said that auto-scanning and integration have room for improvement.
"Amazon CloudWatch's best feature stems from its ability to monitor app performance."
"The most valuable feature of Amazon CloudWatch is the monitoring and UI."
"Scheduling is a valuable feature."
"The monitoring features are valuable."
"The alarms are one thing I love about AWS CloudWatch. It has alerts that notify us when resource use is approaching the limit."
"It offers direct integrations with various storage providers, making it convenient to push logs from CloudWatch to these external platforms."
"The most valuable feature of Amazon CloudWatch is intrusion prevention."
"It is a stable solution...I rate the technical support a ten out of ten."
"We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention."
"Centreon's most valuable features are preventative maintenance and cost-efficiency. Everything is monitored, and we get a log before the system fails. We have an opportunity to fix the issue and avoid downtime."
"The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
"We use the remote server functionality on some customer sites, because you can see an independent view and are not dependent on a single connection. If you have branch offices or bigger office outside your headquarters, you can use remote servers because if the connection is broken or disrupted, then remote server will obtain a view of your environment and server availability. This is a good point against using other solutions. Because with other solutions, you don't have this feature. Then, you will be blind if you have this type of a situation."
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"Valuable features include the ability to schedule downtime, intensity or depth of monitoring which it does, different plugin packs, Centreon MAP, Centreon BI."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"It supports active monitoring so we don't have to use traps. From time to time traps are not very useful because we never know if they are actually working or not. The reporting part is also valuable as are the event logs. Using them we can check right away if something has had a hiccup."
"Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability."
"The solution should provide human-readable metrics."
"The configuration capabilities could be better."
"The drill-down aspect on the dashboard of the solution needs improvement. We get a very good high-level overview, but when we drill down, it becomes a little less clear. We have given this feedback to AWS as well and hope they will improve this in the future."
"For monitoring applications or for APM, CloudWatch has some limitations. You cannot monitor application performance from CloudWatch, and you have to go for a third-party tool."
"The solution's integration could be easier for laypersons."
"CloudWatch's scalability could be improved."
"It is hard to configure; it is not a straightforward tool."
"There is room for improvement in the area of artificial intelligence. The product gives us a lot of information, but it's only information. We want the product to do more auto-remediation."
"I would like to see a better UI, one which is more responsive."
"Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views."
"Improvements I would like to see include a discovery solution, better reports, and end-to-end monitoring."
"Centreon supports officially 10,000 services per poller. That is not much for larger customers, because this limit is reached very quickly. We use it with three times the limit without any problems, but Centreon says, "Okay, we are only supporting it with 10,000 services." We are aware that increasing the limit has different impacts because they need to support it. However, for most customers, it would be be very good if they could increase the limit of services."
"Sometimes, when the GUI and some of the search fields are being reset, and I return to the page, then I have to set them again. Therefore, some improvement on the UI and the filtering is needed."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
Amazon CloudWatch is ranked 9th in Cloud Monitoring Software with 40 reviews while Centreon is ranked 11th in Cloud Monitoring Software with 27 reviews. Amazon CloudWatch is rated 8.0, while Centreon is rated 8.6. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of Centreon writes "Proactive reporting guides our NOC on what needs to be fixed, saving them time". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), SolarWinds NPM and LogicMonitor, whereas Centreon is most compared with Zabbix, PRTG Network Monitor, Nagios Core, Icinga and Nagios XI. See our Amazon CloudWatch vs. Centreon report.
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We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
