We performed a comparison between Amazon CloudWatch and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can enable alarms and metrics, and it has robust integration with AWS services. You can also trigger events. For example, if the CPU utilization is above 80%, it can launch a new instance for you."
"The most valuable feature of Amazon CloudWatch is collecting the logs from Lambda."
"We can create events and alerts. We use the information to dive down into the infrastructure performance."
"We can set CPU thresholds using the solution."
"CloudWatch immediately hooks up and connects to the KPIs and all the metrics."
"The solution is easy to use."
"The product helps us collect and store various metrics to set test alarms."
"The most valuable feature of Amazon CloudWatch is its ease of use and logs. You do not have to go to each separate system to see the logs, such as Syslog and they are located in one dashboard GUI."
"The stability of New Relic APM is very good."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The integration and configuration of New Relic is straightforward and easy."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The pricing is pretty good."
"It has prevented failures from occurring in our production environment."
"It is stable and scalable."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"It is hard to configure; it is not a straightforward tool."
"There is room for improvement in terms of stability."
"There's a learning curve with Amazon CloudWatch since we have to learn to write the queries to extract the keys and logs."
"Improvement of SSSD logs would be beneficial."
"What would make Amazon CloudWatch better is if it includes more on-site checks, particularly status checks on the CPU, network input/output, etc. It would also be helpful if there's built-in swap space, disk, and memory monitoring in Amazon CloudWatch because, at the moment, my team has to configure it manually through a shell script."
"The dashboard of Amazon CloudWatch is not very customizable right now."
"The solution's integration could be easier for laypersons."
"The product's configuration has some challenges. The solution needs to be more user-friendly."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"The solution is quite expensive."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The solution must provide better support for Azure Web Apps service."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
Amazon CloudWatch is ranked 9th in Cloud Monitoring Software with 40 reviews while New Relic is ranked 3rd in Cloud Monitoring Software with 151 reviews. Amazon CloudWatch is rated 8.0, while New Relic is rated 8.6. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), Dynatrace and SolarWinds NPM, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Amazon CloudWatch vs. New Relic report.
See our list of best Cloud Monitoring Software vendors.
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