Compare Amazon Connect vs. Appian Intelligent Contact Center

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Ranking
4th
Views
1,023
Comparisons
928
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
16th
Views
16
Comparisons
8
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 57% of the time.
Compared 13% of the time.
Also Known As
Appian ICC, Appian for Customer Engagement
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Amazon
Appian
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

The Appian Intelligent Contact Center makes it easy for organizations to build next generation contact center applications integrating AI, RPA, and BPM to provide concierge-level customer experience, make every agent a rockstar, and deliver unmatched business impact and efficiency.

Offer
Learn more about Amazon Connect
Learn more about Appian Intelligent Contact Center
Sample Customers
Capital One, Intuit, ChartSpanSprint, FLOWSERVE, USF, sunsuper
Top Industries
VISITORS READING REVIEWS
Computer Software Company45%
Media Company18%
Comms Service Provider12%
Government5%
No Data Available
Amazon Connect is ranked 4th in Contact Center Platforms while Appian Intelligent Contact Center is ranked 16th in Contact Center Platforms. Amazon Connect is rated 0.0, while Appian Intelligent Contact Center is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9 and Avaya IX Contact Center, whereas Appian Intelligent Contact Center is most compared with .

See our list of best Contact Center Platforms vendors.

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