Compare Amazon Connect vs. Avaya Customer Interaction Express

Amazon Connect is ranked 10th in Contact Center Platforms while Avaya Customer Interaction Express is ranked 14th in Contact Center Platforms. Amazon Connect is rated 0, while Avaya Customer Interaction Express is rated 0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Avaya Call Center and Five9, whereas Avaya Customer Interaction Express is most compared with .
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Ranking
10th
Views
46
Comparisons
43
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
14th
Views
38
Comparisons
21
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 51% of the time.
Compared 22% of the time.
Compared 17% of the time.
Also Known As
Customer Interaction Express
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Amazon
Avaya
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Give Your Customers a First-Class Interactive Experience

  • Deliver the right customer experiences consistently through your contact center, whether your customers are using web, video, social media or mobile devices.
  • Enable robust video conferencing and collaboration between your customers and agents or in-house experts with Avaya One Touch Video.
  • Automatically monitor, track, and classify topics, comments, and trends on social media networks. Use Avaya Social Media Manager to deliver only the actionable items to your teams.
Offer
Learn more about Amazon Connect
Learn more about Avaya Customer Interaction Express
Sample Customers
Capital One, Intuit, ChartSpanKnauf Insulation GmbH, Media Broadcast GmbH, Diederichs Karosserieteile GmbH, Comforts Gruppe, A/V/E GmbH, Energiedienst Holding AG
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