Compare Amazon Connect vs. Avaya Interaction Center

Amazon Connect is ranked 10th in Contact Center Platforms while Avaya Interaction Center is ranked 7th in Contact Center Platforms. Amazon Connect is rated 0, while Avaya Interaction Center is rated 0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Avaya Call Center and Five9, whereas Avaya Interaction Center is most compared with Genesys Cloud.
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Ranking
10th
Views
46
Comparisons
43
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
7th
Views
119
Comparisons
72
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 50% of the time.
Compared 21% of the time.
Compared 17% of the time.
Also Known As
Interaction Center
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Amazon
Avaya
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Differentiate Your Customer Experience with New Customer Service Channels

  • Build on your investment in Avaya Contact Center technology and set your customer experience apart from the competition. With Interaction Center it’s easy to expand beyond voice and add customer service channels such as email, web chat, SMS/text, and social media.
  • Help improve multichannel contact center efficiency, using Avaya customer service software. Manage all your new channels the same way you handle voice call interactions, through a single agent desktop interface.
  • Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Offer
Learn more about Amazon Connect
Learn more about Avaya Interaction Center
Sample Customers
Capital One, Intuit, ChartSpanSt George Bank
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