Compare Amazon Connect vs. Cisco Finesse

Amazon Connect is ranked 10th in Contact Center Platforms while Cisco Finesse is ranked 12th in Contact Center Platforms. Amazon Connect is rated 0, while Cisco Finesse is rated 0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Avaya Call Center and Five9, whereas Cisco Finesse is most compared with Genesys Cloud.
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Amazon Connect Logo
46 views|43 comparisons
Cisco Finesse Logo
42 views|25 comparisons
Ranking
10th
Views
46
Comparisons
43
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
12th
Views
42
Comparisons
25
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 50% of the time.
Compared 21% of the time.
Compared 17% of the time.
Compared 100% of the time.
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Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

Offer
Learn more about Amazon Connect
Learn more about Cisco Finesse
Sample Customers
Capital One, Intuit, ChartSpanZEISS
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