We performed a comparison between Amazon Connect and Cisco Finesse based on real PeerSpot user reviews.
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Amazon Connect is ranked 3rd in Contact Center Platforms with 8 reviews while Cisco Finesse is ranked 6th in Contact Center Platforms. Amazon Connect is rated 8.2, while Cisco Finesse is rated 0.0. The top reviewer of Amazon Connect writes "Affordable, enables customization, and reduces the overall cost of migration". On the other hand, Amazon Connect is most compared with Genesys Cloud CX, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Zendesk Chat, whereas Cisco Finesse is most compared with Cisco Webex Contact Center and Genesys Cloud CX.
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