Compare Amazon Connect vs. Cisco Finesse

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Amazon Connect Logo
2,874 views|2,647 comparisons
Cisco Finesse Logo
252 views|191 comparisons
Ranking
3rd
Views
2,874
Comparisons
2,647
Reviews
0
Average Words per Review
0
Rating
N/A
6th
Views
252
Comparisons
191
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
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Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

Offer
Learn more about Amazon Connect
Learn more about Cisco Finesse
Sample Customers
Capital One, Intuit, ChartSpan
ZEISS
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider16%
Media Company16%
Financial Services Firm6%
VISITORS READING REVIEWS
Comms Service Provider20%
Computer Software Company15%
Retailer12%
Financial Services Firm9%

Amazon Connect is ranked 3rd in Contact Center Platforms while Cisco Finesse is ranked 6th in Contact Center Platforms. Amazon Connect is rated 0.0, while Cisco Finesse is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Dialpad Contact Center, whereas Cisco Finesse is most compared with Avaya IX Contact Center, Cisco Webex Contact Center and Genesys Cloud.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.