Compare Amazon Connect vs. Cisco Webex Contact Center

Amazon Connect is ranked 5th in Contact Center Platforms while Cisco Webex Contact Center is ranked 5th in Contact Center as a Service (CCaaS). Amazon Connect is rated 0, while Cisco Webex Contact Center is rated 0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Avaya IX Contact Center and Five9, whereas Cisco Webex Contact Center is most compared with Five9 and Genesys Cloud.
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Ranking
5th
Views
363
Comparisons
330
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
275
Comparisons
209
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 55% of the time.
Compared 15% of the time.
Compared 26% of the time.
Also Known As
CC-One, BroadSoft CC-One
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Amazon
Cisco
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Offer
Learn more about Amazon Connect
Learn more about Cisco Webex Contact Center
Sample Customers
Capital One, Intuit, ChartSpanAON, Office Depot, American Red Cross
Top Industries
VISITORS READING REVIEWS
Software R&D Company39%
Media Company24%
Comms Service Provider17%
Government9%
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