We performed a comparison between Amazon Connect and Genesys Cloud CX based on real PeerSpot user reviews.
Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS).Amazon Connect is ranked 4th in Contact Center as a Service (CCaaS) while Genesys Cloud CX is ranked 1st in Contact Center as a Service (CCaaS) with 8 reviews. Amazon Connect is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "More efficient and easier to use than on-premise competitors; more affordable because of its pay-as-you-go pricing model ". Amazon Connect is most compared with Cisco Webex Contact Center, Five9, Avaya IX Contact Center, Cisco Finesse and Zendesk Chat, whereas Genesys Cloud CX is most compared with Genesys PureConnect, NICE CXone, Five9, Cisco CCX and Aspect Workforce Optimization.
See our list of best Contact Center as a Service (CCaaS) vendors and best Contact Center Platforms vendors.
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