Compare Amazon Connect vs. Masergy Cloud Contact Center

Amazon Connect is ranked 10th in Contact Center Platforms while Masergy Cloud Contact Center is ranked 6th in Contact Center Platforms. Amazon Connect is rated 0, while Masergy Cloud Contact Center is rated 0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Avaya Call Center and Five9, whereas Masergy Cloud Contact Center is most compared with RingCentral Office.
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Ranking
10th
Views
46
Comparisons
43
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
6th
Views
122
Comparisons
91
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 50% of the time.
Compared 21% of the time.
Compared 17% of the time.
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Amazon
Masergy
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Offer
Learn more about Amazon Connect
Learn more about Masergy Cloud Contact Center
Sample Customers
Capital One, Intuit, ChartSpanEssen Health Care, Eurostar
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