Compare Amazon Connect vs. OpenText TeamQ

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Amazon Connect Logo
1,716 views|1,572 comparisons
OpenText TeamQ Logo
1 views|1 comparisons
Ranking
3rd
Views
1,716
Comparisons
1,572
Reviews
0
Average Words per Review
0
Rating
N/A
27th
Views
1
Comparisons
1
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 54% of the time.
Compared 13% of the time.
Compared 2% of the time.
Also Known As
CX-E TeamQ, XM CX-E TeamQ, OpenText CX-E TeamQ
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Amazon
OpenText
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

The extreme productivity of OpenText™ Gupta Team Developer helps users build software projects quicker than with other development languages to deliver solutions faster than the competition. Gupta Team Developer increases an organization’s chances of winning a project bid and delivering on time and within budget.

Offer
Learn more about Amazon Connect
Learn more about OpenText TeamQ
Sample Customers
Capital One, Intuit, ChartSpan
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider18%
Media Company16%
Financial Services Firm5%
No Data Available

Amazon Connect is ranked 3rd in Contact Center Platforms while OpenText TeamQ is ranked 27th in Contact Center Platforms. Amazon Connect is rated 0.0, while OpenText TeamQ is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Cisco Finesse, whereas OpenText TeamQ is most compared with .

See our list of best Contact Center Platforms vendors.

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