Compare Amazon Connect vs. SAP Business Communications Manager

Amazon Connect is ranked 10th in Contact Center Platforms while SAP Business Communications Manager is ranked 5th in Contact Center Platforms. Amazon Connect is rated 0, while SAP Business Communications Manager is rated 0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Avaya Call Center and Five9, whereas SAP Business Communications Manager is most compared with Mitel Contact Center Solutions, Avaya Call Center and Cisco Contact Center Enterprise.
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Ranking
10th
Views
46
Comparisons
43
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
5th
Views
144
Comparisons
99
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 51% of the time.
Compared 22% of the time.
Compared 17% of the time.
Also Known As
Business Communications Manager
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SAP
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Amazon Connect
Learn more about SAP Business Communications Manager
Sample Customers
Capital One, Intuit, ChartSpanKaeser Kompressoren
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