Compare Amazon Connect vs. SAP Business Communications Manager

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Ranking
3rd
Views
2,874
Comparisons
2,647
Reviews
0
Average Words per Review
0
Rating
N/A
7th
Views
146
Comparisons
116
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Business Communications Manager
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Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Amazon Connect
Learn more about SAP Business Communications Manager
Sample Customers
Capital One, Intuit, ChartSpan
Kaeser Kompressoren
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider16%
Media Company16%
Financial Services Firm6%
No Data Available

Amazon Connect is ranked 3rd in Contact Center Platforms while SAP Business Communications Manager is ranked 7th in Contact Center Platforms. Amazon Connect is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Zendesk Talk, whereas SAP Business Communications Manager is most compared with Mitel Contact Center Solutions and Avaya IX Contact Center.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.