Compare Amazon Connect vs. Siebel Contact Center

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Amazon Connect Logo
1,023 views|928 comparisons
Siebel Contact Center Logo
132 views|107 comparisons
Ranking
4th
Views
1,023
Comparisons
928
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
7th
Views
132
Comparisons
107
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 57% of the time.
Compared 13% of the time.
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Oracle
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Offer
Learn more about Amazon Connect
Learn more about Siebel Contact Center
Sample Customers
Capital One, Intuit, ChartSpanSouthwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Top Industries
VISITORS READING REVIEWS
Computer Software Company45%
Media Company18%
Comms Service Provider12%
Government5%
No Data Available
Amazon Connect is ranked 4th in Contact Center Platforms while Siebel Contact Center is ranked 7th in Contact Center Platforms. Amazon Connect is rated 0.0, while Siebel Contact Center is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9 and Avaya IX Contact Center, whereas Siebel Contact Center is most compared with Pega Robotic Process Automation and Oracle Service Cloud.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.