Compare Amazon Connect vs. Zendesk Talk

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Amazon Connect Logo
1,023 views|928 comparisons
Zendesk Talk Logo
24 views|16 comparisons
Ranking
4th
Views
1,023
Comparisons
928
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
14th
Views
24
Comparisons
16
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 57% of the time.
Compared 13% of the time.
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Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk.

Offer
Learn more about Amazon Connect
Learn more about Zendesk Talk
Sample Customers
Capital One, Intuit, ChartSpanMailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Top Industries
VISITORS READING REVIEWS
Computer Software Company45%
Media Company18%
Comms Service Provider12%
Government5%
No Data Available
Amazon Connect is ranked 4th in Contact Center Platforms while Zendesk Talk is ranked 14th in Contact Center Platforms. Amazon Connect is rated 0.0, while Zendesk Talk is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9 and Avaya IX Contact Center, whereas Zendesk Talk is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.