Amazon Kendra vs Inbenta Search comparison

Cancel
You must select at least 2 products to compare!
Amazon Web Services (AWS) Logo
4,027 views|2,940 comparisons
Inbenta Logo
20 views|17 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Amazon Kendra and Inbenta Search based on real PeerSpot user reviews.

Find out what your peers are saying about Elastic, Amazon, Microsoft and others in Search as a Service.
To learn more, read our detailed Search as a Service Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The pricing falls in the medium range."
  • More Amazon Kendra Pricing and Cost Advice →

    Information Not Available
    report
    Use our free recommendation engine to learn which Search as a Service solutions are best for your needs.
    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:We have good use cases where stability is everything. So it's a stable solution.
    Top Answer:The pricing falls in the medium range. The cost depends on the size of your use case because it has a fixed cost, not a variable. The licensing is on a monthly basis. There are no extra costs. Only… more »
    Top Answer:There are some token limits. We cannot ask questions with more than 30 tokens. Access cannot be more than 200 tokens. And the token is also, like, one point. Then views are very hard limits, and it is… more »
    Ask a question

    Earn 20 points

    Ranking
    2nd
    out of 12 in Search as a Service
    Views
    4,027
    Comparisons
    2,940
    Reviews
    1
    Average Words per Review
    740
    Rating
    8.0
    11th
    out of 12 in Search as a Service
    Views
    20
    Comparisons
    17
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Overview

    Amazon Kendra is a highly accurate and easy to use enterprise search service that’s powered by machine learning. Kendra enables developers to add search capabilities to their applications so their end users can discover information stored within the vast amount of content spread across their company. This includes data from manuals, research reports, FAQs, HR documentation, customer service guides, and is found across various systems such as file systems, web sites, Box, DropBox, Salesforce, SharePoint, relational databases, Amazon S3, and more. When you type a question, the service uses machine learning algorithms to understand the context and return the most relevant results, whether that be a precise answer or an entire document. For example, you can ask a question like "How much is the cash reward on the corporate credit card?” and Kendra will map to the relevant documents and return a specific answer like “2%”. Kendra provides sample code so that you can get started quickly and easily integrate highly accurate search into your new or existing applications.

    Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, making it easy to deploy within weeks. With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve their overall online customer experience. The result: improved customer satisfaction, reduced support costs and increased revenue.

    Sample Customers
    Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
    Groupon, Schlage, 8x8, GOL, Allegion, Skyscanner
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company16%
    Manufacturing Company8%
    Government7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    No Data Available
    Buyer's Guide
    Search as a Service
    March 2024
    Find out what your peers are saying about Elastic, Amazon, Microsoft and others in Search as a Service. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Amazon Kendra is ranked 2nd in Search as a Service with 2 reviews while Inbenta Search is ranked 11th in Search as a Service. Amazon Kendra is rated 7.6, while Inbenta Search is rated 0.0. The top reviewer of Amazon Kendra writes "Kendra has a nice AI built-in, enhancing the search experience and highly stable solution". On the other hand, Amazon Kendra is most compared with Azure Search, Amazon Elasticsearch Service, Amazon AWS CloudSearch, Solr and Elastic Search, whereas Inbenta Search is most compared with .

    See our list of best Search as a Service vendors.

    We monitor all Search as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.