We compared Amazon Polly and Google Cloud Text-to-Speech based on our user's reviews in several parameters.
Amazon Polly is praised for its natural-sounding voices, accuracy, and ease of integration, while Google Cloud Text-to-Speech is appreciated for its exceptional accuracy, wide range of languages, and real-time synthesis ability. Amazon Polly users value its customer service and pricing, while Google Cloud Text-to-Speech users appreciate its service quality and flexibility.
Features: Amazon Polly is praised for its natural-sounding voices, pronunciation accuracy, parameter adjustment flexibility, and integration ease. Meanwhile, Google Cloud Text-to-Speech offers exceptional accuracy, a wide range of languages, customizable speech delivery, real-time synthesis, and easy integration with Google services.
Pricing and ROI: Amazon Polly's setup cost is not specifically mentioned in user feedback, suggesting a seamless process. On the other hand, Google Cloud Text-to-Speech offers competitive pricing that eliminates the need for substantial setup costs. Both products have straightforward and convenient licensing processes., Amazon Polly has been praised for its cost-effective solution and high-quality voice output, resulting in a favorable return on investment. On the other hand, Google Cloud Text-to-Speech has received positive feedback for its efficiency, cost-effectiveness, and enhanced project quality.
Room for Improvement: Amazon Polly could improve its pronunciation accuracy, address audio distortion issues, and expand the variety of voices and languages available. They should also enhance the setup process and improve the interaction with text formatting and user interface. Google Cloud Text-to-Speech should provide more voice options and languages, particularly for non-English speakers. Users suggest improving accuracy and clarity in speech synthesis, better pricing options, and increased flexibility in terms of customization and control over synthesized voices.
Deployment and customer support: Based on user reviews, Amazon Polly has varying deployment and setup times, with one user taking three months for deployment and an additional week for setup. In contrast, Google Cloud Text-to-Speech also has varying durations, with some users taking three months for deployment and a week for setup, while others only need a week for both. The context of usage is critical for accurate evaluation., Customers have expressed their overall satisfaction with the customer service and support provided by Amazon Polly, praising the promptness and effectiveness of assistance. On the other hand, user reviews for Google Cloud Text-to-Speech highlight exceptional customer service and support with responsive and helpful support team.
The summary above is based on 2 interviews we conducted recently with Amazon Polly and Google Cloud Text-to-Speech users. To access the review's full transcripts, download our report.
"Amazon Polly is useful because it's helpful to hear the words on top of it when I can't take in information in a general way. Sometimes, it's very taxing if I'm trying to read cases. They have the neural voices, and they're so realistic. You don't even know that a person is not reading to you, making things much better. I know that they do have the ability to provide you with your own lexicon that's personal to you. I like that you can adjust the pitch and the speed of the voice because some people talk way too fast. Or if you're reading, I read slowly, so that's always helpful. One of the functions that I find helpful is that when reading material on the web, it's like it has its own browser. You go to the URL, and you don't have to read the whole thing, and you can stick the cursor on the place where you want it to start. Then if you want it to skip over something, you put it somewhere else, and that's ideal for reading case law because you skip around a lot. You don't really read it from start to finish. It helps if someone's going to read all those citations because they definitely want to be able to skip that."
"Precision is the most valuable feature of Google Cloud Text-to-Speech because the text is perfectly voiced."
"It's not complex to set up."
"The price could be better. I wish it weren't so expensive to do because it's really cool. I would love to see them have lexicon packages of them like, this is for lawyers, this is for accountants, and it's going to have a lot of things in it. I also think they could do a better job at showing use cases other than telemarketing or contact center stuff like bots that are very commercial. I know that's where the money is, but it's such a huge hole that's missing for people with disabilities that are even worse than mine. Some people cannot see or hear at all, but they're not just cognitively impaired."
"We had some problems with Dialogflow."
"Google Cloud Text-to-Speech has just one female voice and one male voice in Brazil, while it has a lot of voices in other countries."
Earn 20 points
Amazon Polly is ranked 2nd in Text-To-Speech Services while Google Cloud Text-to-Speech is ranked 1st in Text-To-Speech Services with 2 reviews. Amazon Polly is rated 7.0, while Google Cloud Text-to-Speech is rated 8.6. The top reviewer of Amazon Polly writes "A text to spoken audio solution with a realistic neural voice feature, but the price could be better". On the other hand, the top reviewer of Google Cloud Text-to-Speech writes "A stable solution that is used to vocalize the text written on the API to the client". Amazon Polly is most compared with Microsoft Azure Speech Service and IBM Watson Text To Speech, whereas Google Cloud Text-to-Speech is most compared with Microsoft Azure Speech Service, IBM Watson Text To Speech and ElevenLabs .
See our list of best Text-To-Speech Services vendors.
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