Amazon QuickSight vs Zendesk comparison

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16,305 views|14,650 comparisons
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513 views|341 comparisons
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Executive Summary

We performed a comparison between Amazon QuickSight and Zendesk based on real PeerSpot user reviews.

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To learn more, read our detailed BI (Business Intelligence) Tools Report (Updated: March 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product is easy to learn.""Amazon QuickSight has introduced a new functionality called Q bar, which allows the user to do natural language queries and get additional insights using some built-in generative capabilities.""The solution is simple to implement.""A valuable feature of Amazon QuickSight is that it's a cloud-native service provided by AWS. As all platforms within my company run on AWS, that's the leverage of Amazon QuickSight. Amazon QuickSight is also easy to use, and I find the native connectors from AWS valuable as well.""The solution's most valuable feature is its flexibility to visualize certain logs.""Amazon QuickSight can provide insights from the available data. It supports various rule types. We get the options of machine learning and insights, which are not available in other intelligence tools. It is easier to use, more stable, and cheaper than other solutions.""The ease with which it integrates with different data sources is most valuable. Especially when everything is on AWS, it is easy to connect to the data source and organize different dashboards.""Easily able to connect with our other services and easy to manage."

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"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal.""I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions.""The stability has been very good.""We rarely had issues with Zendesk.""One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use.""It is very easy to connect back and forth between the requester and the person fulfilling the ticket.""It is a scalable solution.""Its agility and simplicity are the most valuable features. This tool is very user-friendly."

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Cons
"One area where Amazon QuickSight could improve is its formatting features for dashboards.""It can be made more user-friendly as some users might find this solution hard to implement. Qlik Sense, for example, is very user-friendly.""It's not ideal for reports that are more complex.""The product has some storage and SPICE data issues.""Amazon QuickSight has minimal features. The feature set can be improved to allow you to create good production-ready dashboards. This does not happen with QuickSite, it needs to mature to be used in production.""The number of features in the product is limited in comparison with the other tools in the market, like Power BI.""The solution must be more user-friendly.""It should support integration with Python or R."

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"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it.""There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us.""The price of the solution should be reduced.""Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful.""The solution could integrate better with QR codes from some websites such as Facebook.""The dashboard could be better.""Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple.""If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."

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Pricing and Cost Advice
  • "I wouldn't say that it is an expensive product, but to stay competitive they would need to bring down the prices."
  • "It is simpler and cheaper than other solutions."
  • "Amazon QuickSight you subscribe and you use the service."
  • "The standard edition is free to use for exploration purposes while the enterprise edition needs to be paid for. The pricing for this solution is very reasonable."
  • "The Amazon QuickSight licensing model my company's on is pay-as-you-go, but I wouldn't be able to give the figures because that's handled by the finance department."
  • "I'm using a paid version of Amazon QuickSight, paying about $22 monthly. As I have yet to learn about the pricing for other tools, such as Power BI, I won't be able to compare."
  • "The pricing is cost-effective with a good plan."
  • "A highly affordable cost structure with fixed membership and timeframe basis options."
  • More Amazon QuickSight Pricing and Cost Advice →

  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
  • More Zendesk Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: It helped the managers to visualize the data activities.
    Top Answer:They could provide more options for graphics and other features. It has a lot of limitations compared to other database platforms.
    Top Answer:It's a very stable tool, very powerful.
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Top Answer:It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some… more »
    Ranking
    Views
    16,305
    Comparisons
    14,650
    Reviews
    14
    Average Words per Review
    482
    Rating
    7.2
    Views
    513
    Comparisons
    341
    Reviews
    5
    Average Words per Review
    560
    Rating
    8.2
    Comparisons
    Also Known As
    QuickSight
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Overview

    Amazon QuickSight is a fast, cloud-powered business analytics service that makes it easy to build visualizations, perform ad-hoc analysis, and quickly get business insights from your data. Using our cloud-based service you can easily connect to your data, perform advanced analysis, and create stunning visualizations and rich dashboards that can be accessed from any browser or mobile device.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    MLB Advanced Media, Infor, HotelBeds, Gemini, Jivochat, Edmunds.com
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    REVIEWERS
    Computer Software Company43%
    Financial Services Firm21%
    University7%
    Educational Organization7%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm14%
    Manufacturing Company7%
    Government6%
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Comms Service Provider7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise29%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise65%
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise56%
    Buyer's Guide
    BI (Business Intelligence) Tools
    March 2024
    Find out what your peers are saying about Microsoft, Tableau, SAP and others in BI (Business Intelligence) Tools. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Amazon QuickSight is ranked 5th in BI (Business Intelligence) Tools with 22 reviews while Zendesk is ranked 3rd in CRM Customer Engagement Centers with 57 reviews. Amazon QuickSight is rated 7.0, while Zendesk is rated 8.2. The top reviewer of Amazon QuickSight writes "Useful for developing dashboards for various lines of business". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Amazon QuickSight is most compared with Microsoft Power BI, Tableau, Looker, Google Data Studio and Qlik Sense, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.