Amazon WorkMail vs Google Workspace comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Mar 6, 2024

We compared Google Workspace and Amazon WorkMail based on our user's reviews in several parameters.

Google Workspace offers competitive pricing, seamless integration, and excellent customer support with customizable licensing. Users praise its efficiency, collaboration tools, and positive ROI. Areas for improvement include better collaboration features and customer support, user interface enhancements, and advanced email management capabilities. In contrast, Amazon WorkMail highlights seamless integration with Amazon services, robust security measures, and efficient email management. Positive feedback on pricing, setup, and licensing, with a positive ROI. Users recommend enhancing the user interface, integration capabilities, mobile app performance, customer support, and security features.

Features: Google Workspace is praised for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, and user-friendly interface. On the other hand, Amazon WorkMail stands out with its seamless integration with other Amazon services, robust security measures, and reliable customer support.

Pricing and ROI: The setup cost for Google Workspace is minimal and has been praised for being quick and easy. On the other hand, Amazon WorkMail's setup process has been described as straightforward and efficient. Both products offer flexible and customizable licensing options to cater to various business needs., Google Workspace provides a highly positive ROI with its seamless collaboration features, improved communication, and streamlined workflow. It offers a wide range of integrated tools and applications, resulting in higher productivity levels. On the other hand, Amazon WorkMail offers a cost-effective and efficient solution for email management. It is praised for its user-friendly interface, integration with other Amazon services, and customizable settings.

Room for Improvement: Google Workspace: Users desire improved collaboration features, easier integration with other platforms, enhanced UI, better customer support, offline functionality, and advanced email management capabilities. Amazon WorkMail: Users suggest enhancing user interface, integration capabilities, ease of setup and workspace management, mobile app performance and features, customer support, and security/management options.

Deployment and customer support: The user reviews for Google Workspace indicate a range of deployment durations, from one week to three months, and some users also mention separate setup time. In contrast, the reviews for Amazon WorkMail show that some users took one week for both deployment and setup, while others needed up to three months for both stages. The duration required for establishing Amazon WorkMail varies depending on individual circumstances., Google Workspace excels in customer assistance and support, with prompt and effective assistance from a dedicated support team. Users appreciate the friendly attitude and clear guidance. Amazon WorkMail also provides efficient assistance and prompt issue resolution, ensuring a smooth experience for customers.

The summary above is based on 25 interviews we conducted recently with Google Workspace and Amazon WorkMail users. To access the review's full transcripts, download our report.

To learn more, read our detailed Email Applications Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Amazon SES is very easy to configure.""There is no need for me to set up security.""The best feature is that Amazon SES provides verified email messages.""The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent.""Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis.""The product is very user-friendly.""We use the tool for transactional emails and marketing.""It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."

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"The valuable features of this solution are ease of use, performance is great, and collaboration. It is very easy to share and joins documents.""The implementation was very easy.""It's easy to use.""We use Google Sheets extensively for things like sharing plans, data, test reports, and more.""The solution is very stable.""Google Mail lets you link a task to a specific email and add a reminder. That's helpful for reviewing your schedule. It's based on Slack, so you don't have these folders like in Microsoft mail. Using Slack instead of folders is a bit more intuitive. It's easier to find again a specific email than using Microsoft Suite. If you misplace things, it's much easier to find them because of Google's search capability.""The most valuable feature of the solution is email.""The initial setup is simple."

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Cons
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools.""There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues.""The only issue is the price, which is far too expensive.""I would like to see detailed reports on email success and failure rates.""There is room for improvement in the scalability.""Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require.""The product should improve technical support.""When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."

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"The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint.""For Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit.""There are too many steps for sharing pictures.""Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing.""Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined.""We need more functionality with Google Sheets""I believe Google Drive has potential for improvement. Enhancements could be made in terms of synchronization and the functionality of the Google Sheets app, particularly in areas like formulas and pivot tables, to make it more comparable to Microsoft Excel. Google Chat needs to make improvements so that we can send Excel and PDFs from the mobile app itself. I would like to see Google Bard integrated with the product.""Expensive with a complicated licensing structure."

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Pricing and Cost Advice
  • "WorkMail does require a license, it is, per user."
  • "The solution should improve its price."
  • "It's very cheap. The cheapest among all the services available."
  • More Amazon WorkMail Pricing and Cost Advice →

  • "G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses."
  • "Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."
  • "Traffic management tools may be required for larger setups and should be included in any pricing calculations."
  • "There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs."
  • "There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."
  • "We receive value for the price that we pay."
  • "The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."
  • "The price per client within the business is too high."
  • More Google Workspace Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We use the tool for transactional emails and marketing.
    Top Answer:WorkMail is very expensive. We have lost several clients because it is too expensive. WorkMail is a bit expensive per user. That is something they must correct. They provide excellent service, but it… more »
    Top Answer:I would like to see detailed reports on email success and failure rates.
    Top Answer:Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
    Top Answer:The cost is distributed among the hospitals. We pay annually. We receive corporate discounts. The pricing is reasonable.
    Top Answer:The solution could improve in a variety of ways, including: 1. If you don't have internet access then only you can access the end-to-end functionalities of the tool otherwise only limited… more »
    Ranking
    5th
    out of 24 in Email Applications
    Views
    3,160
    Comparisons
    2,459
    Reviews
    7
    Average Words per Review
    382
    Rating
    8.9
    1st
    out of 24 in Email Applications
    Views
    6,577
    Comparisons
    5,818
    Reviews
    25
    Average Words per Review
    406
    Rating
    8.0
    Comparisons
    Also Known As
    Amazon SES
    G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
    Learn More
    Overview

    Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

    Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

    As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

    Sample Customers
    Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
    There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Government9%
    Comms Service Provider9%
    Media Company7%
    REVIEWERS
    Computer Software Company30%
    Manufacturing Company13%
    University8%
    Media Company5%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm7%
    Government7%
    Comms Service Provider6%
    Company Size
    REVIEWERS
    Small Business55%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise19%
    Large Enterprise53%
    REVIEWERS
    Small Business62%
    Midsize Enterprise13%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise17%
    Large Enterprise52%
    Buyer's Guide
    Email Applications
    March 2024
    Find out what your peers are saying about Google, Microsoft, Zimbra and others in Email Applications. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Amazon WorkMail is ranked 5th in Email Applications with 9 reviews while Google Workspace is ranked 1st in Email Applications with 92 reviews. Amazon WorkMail is rated 8.6, while Google Workspace is rated 8.2. The top reviewer of Amazon WorkMail writes "Reliable with good deliverability and the ability to expand". On the other hand, the top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". Amazon WorkMail is most compared with Microsoft Exchange Online, ZeptoMail, SendGrid, Mailgun and MailChimp, whereas Google Workspace is most compared with Microsoft Exchange Online, Google Cloud Storage, IceWarp, ProtonMail and Amazon WorkDocs.

    See our list of best Email Applications vendors.

    We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.