We performed a comparison between Amazon WorkMail and Microsoft Exchange Online based on real PeerSpot user reviews.
Find out what your peers are saying about Google, Microsoft, Zimbra and others in Email Applications."It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"The product is very user-friendly."
"There is no need for me to set up security."
"We use the tool for transactional emails and marketing."
"The best feature is that Amazon SES provides verified email messages."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"Amazon SES is very easy to configure."
"Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control."
"The product’s most valuable feature is the online archive."
"It is a fantastic solution."
"The most valuable feature of Microsoft Exchange Online is its ease of use."
"A good investment."
"It has helped us because we don't have to worry about servers crashing."
"The solution is stable."
"The most valuable features of Microsoft Exchange Online are spam filtering, 50 GB of email storage, good integration with Outlook, and ease of management."
"I would like to see detailed reports on email success and failure rates."
"The product should improve technical support."
"There is room for improvement in the scalability."
"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."
"The only issue is the price, which is far too expensive."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"I would like to let new users know that there are challenges regarding user provisioning, HRMS and the AD. Also, the data migration integrity needs to be checked in terms of the old data."
"This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."
"The solution should have a stand-alone application instead of us having to go through an internet browser."
"Microsoft Exchange Online could improve the overall protection of the solution."
"Microsoft Exchange Online can improve message delivery. There are times we receive a message that the email failed to be delivered, and there is no reason given. We sometimes have emails that are flagged as spam that are not. We cannot do anything about it because it's not managed by us, it's managed by Microsoft."
"In the past, we had issues with DB in mailboxes."
"The configuration of the solution's on-premise version is a little bit difficult, and its troubleshooting is more difficult than the installation itself."
"The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags."
Amazon WorkMail is ranked 5th in Email Applications with 9 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Amazon WorkMail is rated 8.6, while Microsoft Exchange Online is rated 8.6. The top reviewer of Amazon WorkMail writes "Reliable with good deliverability and the ability to expand". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Amazon WorkMail is most compared with Google Workspace, ZeptoMail, SendGrid, MailChimp and Mailgun, whereas Microsoft Exchange Online is most compared with Google Workspace, ProtonMail, Zoho Mail, Zimbra Collaboration and IceWarp.
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