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Amdocs CES CRM [EOL] vs SAP CRM comparison

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Amdocs CES CRM [EOL]

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SAP CRM

Read 38 SAP CRM reviews
3,738 views|2,923 comparisons
81% willing to recommend
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between Amdocs CES CRM [EOL] and SAP CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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Featured Review
Use Amdocs CES CRM [EOL]?
Darshan Makhecha
Great task and opportunity features with a helpful dashboard
I have increased my efficiency and my oral productivity has also improved. If we are manually managing the data somewhere, there are chances that... Read more →
Quotes From Members
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Pricing and Cost Advice
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  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."

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    Top Answer:The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations.
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    Top Answer:SAP CRM is an expensive product.
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    Ranking
    Unranked
    In CRM Customer Engagement Centers
    4th
    out of 169 in CRM
    Views
    3,738
    Comparisons
    2,923
    Reviews
    24
    Average Words per Review
    453
    Rating
    7.8
    Comparisons
    Also Known As
    CES CRM
    Learn More
    Amdocs
    SAP
    Overview
    Amdocs CES 10.1 is a market-leading BSS, OSS and network suite which accelerates service providers' digital and network transformation to enable them to succeed in today's on-demand world.

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    Sample Customers
    Alestra, AT&T Mobility, Bell Canada, Claro Chile, Eagle Mobile, HSBC Bank, Linkem, Open Mobile, Osnova Telecom, Tata Communications, Telenor Norway
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    No Data Available
    REVIEWERS
    Manufacturing Company29%
    Financial Services Firm18%
    Agriculture7%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government8%
    Manufacturing Company8%
    Financial Services Firm8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise14%
    Large Enterprise63%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
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    Amdocs CES CRM [EOL] doesn't meet the minimum requirements to be ranked in CRM Customer Engagement Centers while SAP CRM is ranked 4th in CRM with 38 reviews. Amdocs CES CRM [EOL] is rated 0.0, while SAP CRM is rated 7.6. On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Amdocs CES CRM [EOL] is most compared with , whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.