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Amdocs CRM vs Eptica WCS Suite comparison

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Amdocs Logo

Amdocs CRM

651 views|337 comparisons
Eptica Logo

Eptica WCS Suite

106 views|93 comparisons
Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Amdocs CRM and Eptica WCS Suite based on real PeerSpot user reviews.

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Comparison Review
Anonymous User
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG Commerce. Feature comparison are always shallow and should not be taken at face value they serve a purpose and it is up to you to decide what best suits your implementation, I feel all three of these are excellent commerce products, they serve a different market segment and will continue to have a space for themselves for years to come. ...so at the end of the day you need to do your homework to see what best fits your needs.. IBM WCS(V7, FEP5) Hybris(5.0) Oracle ATG(10.2) Development Environment +1 Complexity associated with development is very high, The system resources required for running IBM RAD and associated WAS Runtime is highest among the three, Organizations are often forced to use VDI which slows down the developer productivity vastly. +3 Hybris probably ranks no. 1 in this category, the best in terms of supportability for lighter development environment, it can run in an eclipse environment with tomcat container +2 ATG development environment includes Eclipse, ATG Eclipse Plugin, JBoss JEE Environment +1 Works only on IBM Websphere Application Servers +3 Hybris Server… Read more →
Ranking
39th
out of 169 in CRM
Views
651
Comparisons
337
Reviews
0
Average Words per Review
0
Rating
N/A
55th
out of 169 in CRM
Views
106
Comparisons
93
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
March 2024
Download Free Report
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768,578 professionals have used our research since 2012.
Comparisons
Also Known As
WCS Suite
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Amdocs
Eptica
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Overview
Information Not Available
Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.
Sample Customers
Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia
Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
Top Industries
VISITORS READING REVIEWS
Computer Software Company17%
Financial Services Firm11%
University9%
Retailer8%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise13%
Large Enterprise69%
No Data Available
Buyer's Guide
CRM
March 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.

Amdocs CRM is ranked 39th in CRM while Eptica WCS Suite is ranked 55th in CRM. Amdocs CRM is rated 0.0, while Eptica WCS Suite is rated 0.0. On the other hand, Amdocs CRM is most compared with Oracle CRM, Siebel CRM, Salesforce Sales Cloud, SAP CRM and Pega CRM, whereas Eptica WCS Suite is most compared with .

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.