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Amelia vs LivePerson comparison

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Amelia

903 views|765 comparisons
LivePerson Logo

LivePerson

Read 3 LivePerson reviews
313 views|224 comparisons
100% willing to recommend
Featured Review
Use Amelia?
Uras Koç
Along with functionalities like chat and web messaging, the tool also offers a great UI and good technical support
As a customer service agent, I used to love the templates in LivePerson. I work for a company that is a vendor that provides streaming services.... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."

    • More LivePerson Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about LivePerson ?
    Top Answer:LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
    Read all 3 answers   →
    What is your experience regarding pricing and costs for LivePerson ?
    Top Answer:I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is… more »
    What needs improvement with LivePerson ?
    Top Answer:During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now… more »
    Read all 3 answers   →
    Ranking
    5th
    out of 41 in AI-Powered Chatbots
    Views
    903
    Comparisons
    765
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 41 in AI-Powered Chatbots
    Views
    313
    Comparisons
    224
    Reviews
    3
    Average Words per Review
    827
    Rating
    7.7
    Comparisons
    ServiceNow Virtual Agent logo
    ServiceNow Virtual Agent vs. Amelia
    Compared 48% of the time.
    Kore.ai logo
    Kore.ai vs. Amelia
    Compared 35% of the time.
    Avaamo logo
    Avaamo vs. Amelia
    Compared 7% of the time.
    Espressive Barista logo
    Espressive Barista vs. Amelia
    Compared 4% of the time.
    More Amelia Competitors   →
    Kore.ai logo
    Kore.ai vs. LivePerson
    Compared 26% of the time.
    NICE CXone logo
    NICE CXone vs. LivePerson
    Compared 22% of the time.
    More LivePerson Competitors   →
    Also Known As
    LiveEngage
    Learn More
    IPsoft
    LivePerson
    Overview

    The Most Human AI™ for the Enterprise
    As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

    LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
    Sample Customers
    Information Not Available
    Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company12%
    Manufacturing Company11%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Computer Software Company13%
    Manufacturing Company12%
    Insurance Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise10%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise8%
    Large Enterprise77%

    Amelia is ranked 5th in AI-Powered Chatbots while LivePerson is ranked 4th in AI-Powered Chatbots with 3 reviews. Amelia is rated 0.0, while LivePerson is rated 7.6. On the other hand, the top reviewer of LivePerson writes "Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations". Amelia is most compared with ServiceNow Virtual Agent, Kore.ai , Avaamo and Espressive Barista, whereas LivePerson is most compared with ServiceNow Virtual Agent, Kore.ai and NICE CXone.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.