We performed a comparison between Ameyo Fusion CX and BMC Helix ITSM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"It has been instrumental in aligning our service desk with the ITIL fundamentals and continuously improving the operating metrics of that area."
"We reduced many paper processes to electronic driven forms. It helps us a lot in tracking and managing."
"The most valuable features of BMC Helix ITSM are the ease to use and integration."
"Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues."
"In general, for incident management, it's okay."
"The digital workplace is appealing."
"The most valuable features of BMC Helix ITSM are its customization ability and the addition of new features. As a built-in Suite, it covers all that is needed in the IT guidelines, which is good. Each customer has their own needs, and the customization the solution provides is beneficial."
"It's a very integrated solution."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"SmartIT could include PR. This would help us greatly in bridging the gap between Remedy's views and SmartIT."
"There are some limitations or restrictions to using BMC Helix. For example, when we do some reporting, the reporting interface should be more user-friendly from my point of view."
"Our middleman provider limits the available functionality so we cannot even do our own analytics."
"BMC Helix ITSM could improve by having a cloud version. They are working on it which is a good thing because their competitors, such as ServiceNow, already provide cloud services."
"We found that there was numerous issues upgrading from 8.1 to 9.1 in that all our licenses were broken for almost a year and a half. We chased down a total of 14 hotfixes, patches, and service packs before things were finally resolved. During that time, said "fixes" also broke other things, so it was quite the sore spot with management for some time."
"The notifications that the solution is providing are very helpful, they should keep improving them for the future."
"It's expensive, particularly in the emerging market where you see a lot of customers that have a budget crunch over issues."
"It has created more layers of bureaucracy."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while BMC Helix ITSM is ranked 3rd in Help Desk Software with 75 reviews. Ameyo Fusion CX is rated 7.0, while BMC Helix ITSM is rated 8.0. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". Ameyo Fusion CX is most compared with , whereas BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.