We performed a comparison between Ameyo Fusion CX and BMC Remedyforce [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"BMC Remedyforce is a good tracking service in general."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"An inexpensive solution that is easy to set up and use without much support."
"The interface and customization are the solution's most valuable features."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The customer service management (CSM) features are in need of improvement."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"There should be some tool to move SRD and SLA from the sandbox to production."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"The look and feel is very dated."
"More flexible ways to change the existing configuration would benefit existing customers."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
Earn 20 points
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews. Ameyo Fusion CX is rated 7.0, while BMC Remedyforce [EOL] is rated 7.8. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". Ameyo Fusion CX is most compared with , whereas BMC Remedyforce [EOL] is most compared with .
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