Ameyo Fusion CX vs. BMC Remedyforce

As of May 2019, Ameyo Fusion CX is ranked 40th in Help Desk Software vs BMC Remedyforce which is ranked 13th in Help Desk Software with 4 reviews. The top reviewer of BMC Remedyforce writes "It has quickly become our go-to for managing all documentation related to IPCM". Ameyo Fusion CX is most compared with . BMC Remedyforce is most compared with ServiceNow, BMC Helix Remedy and Salesforce Service Cloud.
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Ameyo Fusion CX Logo
5 views|0 comparisons
BMC Remedyforce Logo
3,205 views|1,569 comparisons
Most Helpful Review
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Quotes From Members

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BMC Remedyforce is extremely reasonable when talking about licensing costs.The cost may be higher, but it is backed up by the great product and superb customer service.Licensing should be reviewed and understood before making the purchase.

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Ranking
40th
out of 44 in Help Desk Software
Views
5
Comparisons
0
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
13th
out of 44 in Help Desk Software
Views
3,205
Comparisons
1,569
Reviews
4
Average Words per Review
270
Avg. Rating
9.0
Top Comparisons
Compared 53% of the time.
Compared 20% of the time.
Also Known As
Remedyforce
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Ameyo
BMC
Overview

Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. It is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

Ameyo has a long-standing history of excellence with years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain. We came in 2003, built a complete Contact Center Suite in 2004, launched Ameyo PACE and Ameyo on Cloud in 2010. Within a span of five to six years, we launched the ultimate Omni-channel and Customer Experience solution in the form of Ameyo Omni and Fusion CX respectively. With over 2000+ customers in across various verticals such as Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, this is just the beginning of our journey to be the most innovative and customer-centric global Contact Center transformers.

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


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Sample Customers
Bank BazaarDesign Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: April 2019.
341,056 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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