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Ameyo Fusion CX vs Serviceaide ChangeGear comparison

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Ameyo Fusion CX

Read 1 Ameyo Fusion CX review
99 views|72 comparisons
100% willing to recommend
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Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews
275 views|194 comparisons
85% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Ameyo Fusion CX and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Alfred Watts
CRM and billing solution used in a large enterprise that offers scalability and stability
Anonymous User
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated...
It's provided self-service and automation, notifications, and reporting. That’s where we spend most of the time fishing for things. It’s good on a... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."

More Ameyo Fusion CX Pros →

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide ChangeGear Pros →

Cons
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."

More Ameyo Fusion CX Cons →

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide ChangeGear Cons →

Pricing and Cost Advice
  • "This solution costs our business $3,000 per year."

    • More Ameyo Fusion CX Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Ameyo Fusion CX?
    Top Answer:We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support.
    What is your experience regarding pricing and costs for Ameyo Fusion CX?
    Top Answer:This solution costs our business $3,000 per year.
    What needs improvement with Ameyo Fusion CX?
    Top Answer:In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation.
    Ask a question

    Earn 20 points

    Ranking
    28th
    out of 59 in Help Desk Software
    Views
    99
    Comparisons
    72
    Reviews
    1
    Average Words per Review
    339
    Rating
    7.0
    31st
    out of 59 in Help Desk Software
    Views
    275
    Comparisons
    194
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
    Learn More
    Ameyo
    Serviceaide
    Overview

    Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. It is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

    Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

    Ameyo has a long-standing history of excellence with years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain. We came in 2003, built a complete Contact Center Suite in 2004, launched Ameyo PACE and Ameyo on Cloud in 2010. Within a span of five to six years, we launched the ultimate Omni-channel and Customer Experience solution in the form of Ameyo Omni and Fusion CX respectively. With over 2000+ customers in across various verticals such as Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, this is just the beginning of our journey to be the most innovative and customer-centric global Contact Center transformers.

    ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

    Sample Customers
    Bank Bazaar
    Oakwood Systems Group
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm25%
    Healthcare Company25%
    Marketing Services Firm13%
    Educational Organization13%
    Company Size
    No Data Available
    REVIEWERS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    Buyer's Guide
    Help Desk Software
    April 2024
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    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    767,847 professionals have used our research since 2012.

    Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Ameyo Fusion CX is rated 7.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Ameyo Fusion CX is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.

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    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.