We performed a comparison between Ameyo Fusion CX and Freshdesk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"We have made use of the training academy and the technical support team from Freshdesk. Both have been very good resources."
"There is the option to create different roles for specific users. We make use of groups for each customer service team which has been very effective. We are able to apply different sets of rules for each group which determines how they interact with customers and escalate issues."
"The most valuable features of Freshdesk are the automation of tickets to assign them to different agents, and the managing of documents is easy."
"Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system."
"It is very easy to make reports."
"It generated reports for us, which helped us identify the status of requests and the aging of requests."
"Their knowledge base is phenomenal. The way that it learns from our users is awesome, and responses are really awesome as well. It does a pretty good job of picking up what's needed. The knowledge bases are great."
"It is quite easy to program custom apps and integrate them."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"Technical support is not the best. It could be much, much better and offer better support to users."
"While it's good for a small number of tickets, definitely in the future, we will require something more powerful."
"There are some restrictions where you need automation and sometimes there is just no way to achieve what you need."
"I would like to see a little bit more color in the solution."
"The reporting, analysis modules and insights capabilities for this solution could be improved."
"It would be helpful to pull reports or schedule them based on agents, users, ticket numbers, or responses."
"Asset management and branding are two areas in the solution that have scope for improvement."
"There are a few things we have asked for, like a forward button. When a ticket comes in, we forward it, but it doesn't sync up with the forward. That is the one they have to rework. The other is when we forward the ticket, it doesn't go all, or certain things don't go with it. We have told them about it, and they are working on it. It would be better if they gave us a more standard reporting template. Although they already have some, many aren't usable. It would be easier if we had more templates to work with."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while Freshdesk is ranked 6th in Help Desk Software with 27 reviews. Ameyo Fusion CX is rated 7.0, while Freshdesk is rated 8.4. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". Ameyo Fusion CX is most compared with , whereas Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, BMC Helix ITSM and ManageEngine ServiceDesk Plus.
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