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Ameyo Fusion CX vs Hornbill Systems Supportworks comparison

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Ameyo Fusion CX

Read 1 Ameyo Fusion CX review
99 views|72 comparisons
100% willing to recommend
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Hornbill Systems Supportworks

Read 2 Hornbill Systems Supportworks reviews
168 views|133 comparisons
50% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Ameyo Fusion CX and Hornbill Systems Supportworks based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Alfred Watts
CRM and billing solution used in a large enterprise that offers scalability and stability
Anonymous User
Excels in call logging and call flows but is limited in terms of scalability
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."

More Ameyo Fusion CX Pros →

"The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."

More Hornbill Systems Supportworks Pros →

Cons
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."

More Ameyo Fusion CX Cons →

"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."

More Hornbill Systems Supportworks Cons →

Pricing and Cost Advice
  • "This solution costs our business $3,000 per year."

    • More Ameyo Fusion CX Pricing and Cost Advice →

  • "Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution."

    • More Hornbill Systems Supportworks Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Ameyo Fusion CX?
    Top Answer:We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support.
    What is your experience regarding pricing and costs for Ameyo Fusion CX?
    Top Answer:This solution costs our business $3,000 per year.
    What needs improvement with Ameyo Fusion CX?
    Top Answer:In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation.
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    Earn 20 points

    Ranking
    28th
    out of 59 in Help Desk Software
    Views
    99
    Comparisons
    72
    Reviews
    1
    Average Words per Review
    339
    Rating
    7.0
    35th
    out of 59 in Help Desk Software
    Views
    168
    Comparisons
    133
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Supportworks
    Learn More
    Ameyo
    Hornbill Systems
    Overview

    Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. It is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

    Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

    Ameyo has a long-standing history of excellence with years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain. We came in 2003, built a complete Contact Center Suite in 2004, launched Ameyo PACE and Ameyo on Cloud in 2010. Within a span of five to six years, we launched the ultimate Omni-channel and Customer Experience solution in the form of Ameyo Omni and Fusion CX respectively. With over 2000+ customers in across various verticals such as Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, this is just the beginning of our journey to be the most innovative and customer-centric global Contact Center transformers.

    Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.
    Sample Customers
    Bank Bazaar
    Aylesbury Vale District Council
    Buyer's Guide
    Help Desk Software
    April 2024
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    767,847 professionals have used our research since 2012.

    Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while Hornbill Systems Supportworks is ranked 35th in Help Desk Software. Ameyo Fusion CX is rated 7.0, while Hornbill Systems Supportworks is rated 7.0. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". Ameyo Fusion CX is most compared with , whereas Hornbill Systems Supportworks is most compared with ServiceNow.

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    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.