We performed a comparison between Ameyo Fusion CX and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"The visibility features are great."
"Transparency of the system helps both internal and external persons involved."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"We use JIRA Service Management for tracking purposes, planning, and execution."
"Easy to use and user-friendly."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"The most valuable features of this solution are Incident and Request Management."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"The pricing could be better."
"The documentation needs improving, it's difficult to find specific procedures."
"There is room for improvement in support."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"JIRA Service could benefit from improvements to its voice support."
"What needs to be added in Jira Service Management is the user screen. You'll find it very weird if this is your first time using the solution. The user-friendliness of its interface needs improvement."
"There should be better connections with access management. They should improve the connectivity."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. Ameyo Fusion CX is rated 7.0, while JIRA Service Management is rated 8.2. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Ameyo Fusion CX is most compared with , whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud.
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