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Ameyo Fusion CX vs Samanage comparison

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Ameyo Fusion CX

Read 1 Ameyo Fusion CX review
99 views|72 comparisons
100% willing to recommend
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Samanage

Read 3 Samanage reviews
355 views|236 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Ameyo Fusion CX and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
Download the complete report
768,246 professionals have used our research since 2012.
Featured Review
Alfred Watts
CRM and billing solution used in a large enterprise that offers scalability and stability
Meechai Chongpatiyutt
Detects incidents quickly, improves our SLA performance and solves issues faster
It helps us detect incidents quickly so we can improve our SLA performance and solve issues faster. This makes our customers happy. We also use it... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."

More Ameyo Fusion CX Pros →

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.""The solution has a great filtering feature."

More Samanage Pros →

Cons
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."

More Ameyo Fusion CX Cons →

"The setting up process is not quite easy. It's quite difficult.""The system shuts down about once a month which is frustrating."

More Samanage Cons →

Pricing and Cost Advice
  • "This solution costs our business $3,000 per year."

    • More Ameyo Fusion CX Pricing and Cost Advice →

  • "It is expensive."

    • More Samanage Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Ameyo Fusion CX?
    Top Answer:We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support.
    What is your experience regarding pricing and costs for Ameyo Fusion CX?
    Top Answer:This solution costs our business $3,000 per year.
    What needs improvement with Ameyo Fusion CX?
    Top Answer:In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation.
    What do you like most about Samanage?
    Top Answer:The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.
    Read all 2 answers   →
    What needs improvement with Samanage?
    Top Answer:We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our… more »
    Read all 2 answers   →
    What is your primary use case for Samanage?
    Top Answer:I use it for incident recording based on your inventory.
    Read all 2 answers   →
    Ranking
    28th
    out of 59 in Help Desk Software
    Views
    99
    Comparisons
    72
    Reviews
    1
    Average Words per Review
    339
    Rating
    7.0
    26th
    out of 59 in Help Desk Software
    Views
    355
    Comparisons
    236
    Reviews
    1
    Average Words per Review
    298
    Rating
    8.0
    Comparisons
    Learn More
    Ameyo
    SolarWinds
    Overview

    Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. It is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

    Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

    Ameyo has a long-standing history of excellence with years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain. We came in 2003, built a complete Contact Center Suite in 2004, launched Ameyo PACE and Ameyo on Cloud in 2010. Within a span of five to six years, we launched the ultimate Omni-channel and Customer Experience solution in the form of Ameyo Omni and Fusion CX respectively. With over 2000+ customers in across various verticals such as Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, this is just the beginning of our journey to be the most innovative and customer-centric global Contact Center transformers.

    "Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
    Sample Customers
    Bank Bazaar
    SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Construction Company15%
    Financial Services Firm13%
    Computer Software Company10%
    Government8%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise11%
    Large Enterprise61%
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    768,246 professionals have used our research since 2012.

    Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while Samanage is ranked 26th in Help Desk Software with 3 reviews. Ameyo Fusion CX is rated 7.0, while Samanage is rated 7.6. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Ameyo Fusion CX is most compared with , whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.