We performed a comparison between Ameyo Fusion CX and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"The most requested feature from our customers is the helpdesk ticketing system."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"This solution is easy to use."
"Many more features than other comparable products."
"The most valuable feature is the reporting of incidents."
"It is a simple solution that is easy to configure."
"I've used SCSM a lot, and its features are valuable."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"Once we had an issue with a desktop download that would not open."
"The price of this solution is high and it needs to be cheaper."
"The user interface needs to be improved."
"I have found SCSM not adequate enough to carry out some functions."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while SCSM is ranked 14th in Help Desk Software with 23 reviews. Ameyo Fusion CX is rated 7.0, while SCSM is rated 7.0. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". Ameyo Fusion CX is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
