Ameyo Fusion CX vs TeamSupport comparison

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Executive Summary

We performed a comparison between Ameyo Fusion CX and TeamSupport based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."

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"The two most valuable features are the portal and reporting."

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Cons
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."

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"It needs better integration with other tools like Jira."

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Pricing and Cost Advice
  • "This solution costs our business $3,000 per year."
  • More Ameyo Fusion CX Pricing and Cost Advice →

  • "The price is approximately $70 per agent, per month."
  • More TeamSupport Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support.
    Top Answer:This solution costs our business $3,000 per year.
    Top Answer:In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation.
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    Ranking
    28th
    out of 59 in Help Desk Software
    Views
    98
    Comparisons
    71
    Reviews
    1
    Average Words per Review
    339
    Rating
    7.0
    41st
    out of 59 in Help Desk Software
    Views
    125
    Comparisons
    76
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
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    Overview

    Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. It is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

    Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

    Ameyo has a long-standing history of excellence with years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain. We came in 2003, built a complete Contact Center Suite in 2004, launched Ameyo PACE and Ameyo on Cloud in 2010. Within a span of five to six years, we launched the ultimate Omni-channel and Customer Experience solution in the form of Ameyo Omni and Fusion CX respectively. With over 2000+ customers in across various verticals such as Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, this is just the beginning of our journey to be the most innovative and customer-centric global Contact Center transformers.

    TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

    With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

    Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

    Sample Customers
    Bank Bazaar
    Nokia, American Lung Association, Fujifilm, NBA, Comcast
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while TeamSupport is ranked 41st in Help Desk Software. Ameyo Fusion CX is rated 7.0, while TeamSupport is rated 7.0. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Ameyo Fusion CX is most compared with , whereas TeamSupport is most compared with .

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