We performed a comparison between Ameyo Fusion CX and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The product has a lot of features."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"They could enhance the product’s features to customize the automated email responses."
"The solution could improve its stability and scalability."
"As per customer requirements, it may have some limitations."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
"There is room for improvement in terms of integration."
"The solution needs to have more customization on alerts and notifications."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"The solution should provide an option to autofill some values while creating tickets."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while Zoho Desk is ranked 7th in Help Desk Software with 19 reviews. Ameyo Fusion CX is rated 7.0, while Zoho Desk is rated 8.4. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Ameyo Fusion CX is most compared with , whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Freshservice.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
