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Compare Another Monday vs. Jacada Intelligent Agent Engagement

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The initial setup is very quick."

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"The initial setup was fairly straightforward."

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Cons
"The solution should come with language customization, which would simplify its use for our customers."

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"They need to create a workflow system."

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Pricing and Cost Advice
"There is no licensing fee for our customers."

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Questions from the Community
Top Answer: The initial setup is very quick.
Top Answer: There is no licensing fee for our customers.
Top Answer: The solution should come with language customization, which would simplify its use for our customers.
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Ranking
Views
1,172
Comparisons
908
Reviews
1
Average Words per Review
322
Rating
9.0
Views
150
Comparisons
90
Reviews
1
Average Words per Review
305
Rating
7.0
Comparisons
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Overview

Building a fully-automated robotic process environment where robot
workers performed an equivalent volume of work of over 1,500 full-time
virtual employees required the careful development and optimization of
an RPA-architecture.
We created an architecture that embodies the best practices of both
RPA-methodology and RPA-tools. These two components defined automation
best practices like the enforcing of a rigorous process mapping and a
process automation design approach that captures every action for all
workflow possibilities and exceptions. Further, this enables a bot that
could seamlessly recover from exception-based failures. Ultimately,
that delivers industrial-grade performance at scale!

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Offer
Learn more about Another Monday
Learn more about Jacada Intelligent Agent Engagement
Sample Customers
ING, Vodafone, T-Mobile, Billbox
Humana, Turk Telekom, Leumi Card
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider23%
Financial Services Firm9%
Manufacturing Company6%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider13%
Government8%
Recreational Facilities/Services Company5%
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: November 2021.
553,954 professionals have used our research since 2012.

Another Monday is ranked 22nd in Robotic Process Automation (RPA) with 1 review while Jacada Intelligent Agent Engagement is ranked 28th in Robotic Process Automation (RPA) with 1 review. Another Monday is rated 9.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of Another Monday writes "A scalable solution which is easy to install and use". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". Another Monday is most compared with Kofax RPA, UiPath, Automation Anywhere (AA) and Microsoft Power Automate, whereas Jacada Intelligent Agent Engagement is most compared with .

See our list of best Robotic Process Automation (RPA) vendors.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.